Mass Markets
Remote Mortgage Customer Service Representative
This job is now closed
Job Description
- Req#: 40043
Employer Industry: Customer Service and Business Process Outsourcing
Why consider this job opportunity:
- Competitive compensation commensurate with experience, with regular reviews and raises based on tenure and performance
- Earn paid time off and paid holidays, in addition to paid training opportunities
- Incentives including cash prizes and items such as computers, tablets, and trips
- Comprehensive medical, dental, and vision coverage options available after just 30 days of employment
- Opportunity for career advancement in a fun and engaging work environment
- Casual dress code fostering a relaxed workplace atmosphere
What to Expect (Job Responsibilities):
- Handle inbound customer calls in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Escalate customer issues to the appropriate staff and management for resolution as needed
- Create and maintain customer CRM records with accurate call details
- Comply with requirements surrounding confidential information and personal data
What is Required (Qualifications):
- Must be at least 18 years of age
- High School Diploma or Equivalent
- Ability to multi-task using multiple screens and systems while speaking on the phone with customers
- Proficient typing skills of 30-45 words per minute
- Excellent organizational, written, and oral communication skills
How to Stand Out (Preferred Qualifications):
- Relevant experience in banking or financial services is a plus
- Experience with data entry utilizing a computer, demonstrating professional writing and communication abilities
#CustomerService #BusinessProcessOutsourcing #CareerAdvancement #CompetitiveCompensation #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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