MCI
Remote Mortgage Customer Service Representative
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Job Description
- Req#: 48048
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation with hourly pay plus bonuses
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Paid Time Off and flexible schedules to promote work-life balance
- Opportunities for career advancement and internal promotions
- Engaging work environment with daily contests and rewards
- Paid training to support your development and skill enhancement
What to Expect (Job Responsibilities):
- Handle inbound customer calls courteously and professionally
- Listen to customer needs and resolve issues effectively
- Escalate complex customer issues to appropriate staff for resolution
- Maintain accurate customer CRM records and document call resolutions
- Follow client processes for handling inquiries and confidential information
What is Required (Qualifications):
- Must be at least 18 years of age
- High School Diploma or Equivalent
- Ability to multi-task using multiple screens and systems while engaging with customers
- Proficient typing skills of 30-45 words per minute
- Excellent organizational, written, and oral communication skills
How to Stand Out (Preferred Qualifications):
- Relevant experience in banking or financial services
- Experience with data entry and strong written communication abilities
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #RemoteWork
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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