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Job Description
- Req#: 48074
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience
- Incentives and rewards, including cash bonuses and prizes
- Comprehensive health benefits after 90 days of employment
- Opportunities for career growth and internal promotions
- Paid time off and a casual dress code for a comfortable work environment
- Engaging team culture that fosters collaboration
What to Expect (Job Responsibilities):
- Handle inbound customer calls in a courteous and professional manner
- Listen to customers, understand their needs, and resolve issues
- Escalate customer concerns to appropriate staff for resolution
- Ensure first call resolution through effective problem-solving
- Maintain accurate customer records and document call resolutions
What is Required (Qualifications):
- Must be 18 years of age
- High School Diploma or Equivalent
- Ability to multi-task using multiple screens and systems while on the phone
- Proficient typing skills of 30-45 words per minute
- Strong organizational, written, and oral communication skills
How to Stand Out (Preferred Qualifications):
- Relevant experience in banking or financial services
- Familiarity with data entry and proven communication abilities
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveCompensation #TeamCulture
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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