IQVIA
Remote Patient Support Specialist (Schizophrenia exp Required)
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Job Description
- Req#: R1489869
Employer Industry: Life Sciences and Healthcare
Why consider this job opportunity:
- Salary up to $30 per hour
- Flexible schedule with part-time hours available
- Opportunity for career advancement and growth within the medical device industry
- Exposure to clinical trials and patient interaction
- Supportive work environment focused on improving patient outcomes
- Ability to work remotely with access to necessary tools
What to Expect (Job Responsibilities):
- Provide proactive phone, email, and chat support to clinical trial participants and site staff
- Manage inbound calls while focusing on remote outbound calls to increase participant engagement
- Serve as a liaison for additional support between end users and medical device manufacturer representatives
- Maintain documentation and adhere to best practices during patient interactions
- Be available during non-business hours, including weekday evenings and weekends
What is Required (Qualifications):
- High school diploma or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of patient interaction experience
- Strong interpersonal skills with excellent customer service and phone demeanor
- Organizational skills with a focus on best documentation practices
- Experience working with sensitive patient populations, such as those diagnosed with schizophrenia
- Ability to work both independently and collaboratively with internal and external customers
How to Stand Out (Preferred Qualifications):
- Experience using the Zendesk platform for documentation and support
- Adherence to program service level agreements (SLA) and training
- Strong written and verbal communication skills
- Background in clinical trial experience of at least 3-5 years
- Experience in the medical device industry, either in education or customer support
#LifeSciences #CustomerService #RemoteWork #CareerGrowth #ClinicalTrials
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...
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