• Job Description

  Req#: R1489869
  Employer Industry: Life Sciences and Healthcare
  
  Why consider this job opportunity:
  - Salary up to $30 per hour
  - Flexible schedule allowing for supplemental income while gaining experience in the medical device industry
  - Opportunity for long-term career growth within the field
  - Remote work position with the ability to manage your own hours
  - Supportive environment with a focus on improving patient outcomes and engagement
  - Exposure to clinical trial processes and the medical device industry
  
  What to Expect (Job Responsibilities):
  - Provide proactive phone, email, and chat support to clinical trial participants and site staff
  - Manage inbound calls and conduct remote outbound calls to enhance participant engagement
  - Serve as a liaison for additional support between end users and medical device manufacturer representatives
  - Maintain organization and best document practices while working with sensitive patient populations
  - Be available to work non-business hours, including evenings and weekends
  
  What is Required (Qualifications):
  - High school diploma or GED with 3+ years of patient interaction experience OR a 4-year degree with 1+ year of patient interaction experience
  - Very strong interpersonal skills, including excellent customer service skills and phone demeanor
  - Must be organized and proficient in documentation practices
  - Experience working with sensitive patient populations, such as individuals with schizophrenia
  - Ability to work effectively both independently and collaboratively
  
  How to Stand Out (Preferred Qualifications):
  - Experience with the Zendesk platform for documentation and support
  - Strong communication skills, both written and verbal
  - Good clinical practice training
  - Experience working with people diagnosed with schizophrenia or other mental illnesses
  - Clinical trial experience of at least 3-5 years
  
  #LifeSciences #Healthcare #ClinicalTrials #RemoteWork #CustomerSupport #CareerGrowth
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...

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