Deloitte Canada
REMOTE Project-based roles - Bilingual Contact Centre Agent
This job is now closed
Job Description
- Req#: 124567
Employer Industry: Professional Services
Why consider this job opportunity:
- Competitive compensation on an hourly basis
- Opportunity to work independently and remotely as part of a dynamic team
- Potential for project-based work with varied tasks
- Chance to collaborate with contact centre and help desk teams
- Opportunity to provide exceptional customer service using industry technologies
- Potential for innovation and process efficiency improvements
What to Expect (Job Responsibilities):
- Respond to customer inquiries via multiple channels such as phone and email
- Provide timely and accurate responses using industry technologies
- Identify opportunities for innovation and improvements in client service delivery and process efficiency
What is Required (Qualifications):
- Strong written and verbal communication skills in both English and French
- Empathy, compassion, cultural sensitivity, and excellent listening skills
- Ability to remain calm and non-judgmental during challenging calls
- Previous customer service or contact centre experience
- Availability to work flexible schedules including evenings
How to Stand Out (Preferred Qualifications):
- Additional relevant training in customer service and trauma-informed care
- Ability to adapt to new processes and procedures in a dynamic environment
- Ability to multitask and have strong organizational skills
- Post-secondary education is an asset, but not required
#ProfessionalServices #CustomerService #RemoteWork #ProjectBasedWork #OpportunityForInnovation
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Deloitte, one of Canada's leading professional services firms, provides audit, tax, consulting, and financial advisory services.
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