ADT Commercial
Remote Regional Support Specialist
This job is now closed
Job Description
- Req#: 3013634
Employer Industry: Security Services
Why consider this job opportunity:
- Salary up to $16.66 per hour
- Access to healthcare benefits, 401(k) plan with company match, and life insurance
- Paid time off accrual of up to 120 hours in the first year, with increased accrual rate thereafter
- Opportunity for career advancement within a fast-paced and agile environment
- Supportive team atmosphere with a focus on problem solving and relationship building
- 6 paid holidays provided
What to Expect (Job Responsibilities):
- Coordinate daily schedules for field technicians to enhance efficiency and productivity
- Ensure customer appointment times are met and communicate any changes or delays
- Reprioritize jobs as necessary to fulfill customer commitments
- Provide timely communication between technicians, customers, management, and support centers
- Dispatch technicians for emergency requests after hours and track their timely responses
What is Required (Qualifications):
- Strong communication and customer service skills
- Strong analytical and problem-solving abilities
- Ability to multi-task efficiently in a fast-paced environment
- Basic data entry and typing skills
- Knowledge of computer systems and MS Windows is strongly desired
How to Stand Out (Preferred Qualifications):
- Experience in a scheduling or dispatching role within a service-oriented industry
- Familiarity with alarm systems or security services
- Proven track record of effective time management and organizational skills
- Ability to adapt to changing priorities and work under pressure
- Previous experience in a customer-facing role
#SecurityServices #CustomerService #CareerOpportunity #CompetitivePay #TeamEnvironment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
ADT Commercial can provide a custom integrated security solution to help cover all your locations - inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.
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