Employer Industry: Automotive Retail

Why consider this job opportunity:
- Salary of $15 per hour plus overtime
- Performance-based monthly bonuses up to $950
- Monthly technology allowance of $80
- Employee referral bonuses ranging from $300 to $800 depending on the position
- Employee discounts for vehicle purchase, maintenance, and repair
- Paid training and opportunities for career advancement within the automotive industry

What to Expect (Job Responsibilities):
- Answer 100 or more inbound customer calls daily
- Schedule over 50 service appointments per day for mechanical maintenance and repairs
- Respond to inquiries regarding vehicle status, service pricing, warranties, and roadside assistance
- Direct non-service appointment calls to the appropriate dealership personnel
- Utilize various computer programs to access dealership information and customer profiles

What is Required (Qualifications):
- Must be available to work Monday to Friday and every third Saturday, with two weekdays off
- Minimum of 6 months recent customer service experience
- High-speed internet connection of more than 20 Mbps for both upload and download
- Quiet home office environment suitable for remote call center work
- Ability to troubleshoot technical issues with desktop PCs and related equipment

How to Stand Out (Preferred Qualifications):
- Excellent verbal and written communication skills
- Bilingual fluency in English and Spanish
- Familiarity with automotive terminology and vehicle components
- Strong work ethic with a high sense of urgency for first-call resolution
- Advanced knowledge of Google, YouTube, and other web search tools

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