This job is now closed
Job Description
- Req#: 536254
- Work with US Based and international customers (Radiologist/Technicians and doctors) to troubleshoot and resolve break fix issues related to Philips PACS system
- Analyze high priority issues like application down/degraded and quickly work with specialty and RnD teams to recover the systems to ensure minimal downtimes.
- Responsible for documenting all technical and non-technical details in company CRM that provides as a record of actions taken to resolve issues
- Analyzing & troubleshooting various hardware components (compute/storage/Network) issues quickly and effectively that can be administered remotely
- Analyzing and troubleshooting Operating Systems issues quickly and effectively
- Become key partner with our SCS team for continually competency enhancements
- Ensure to be continuously aware of the latest technical & organizational developments and their relevance to the business
- Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction
- Good understanding on Information technology components
- Willingness to work in shifts and 24/7 model in Voice support.
- Excellent communication skills
- Exhibits good listening and comprehension
- Prepare clear and concise written communications
- Proper clear and concise verbal communication
- Exposure to direct interactions with end customers
- Strong knowledge on PACS (Picture Archival Communication System) in Hospital environment
- Good knowledge on HL7
- MySQL Database administration, Trouble shooting Database problems
- Handling HIS-PACS-VNA Integration
- PACS / DICOM / HL7 /EMR - knowledge
- Good knowledge on below OS – Troubleshooting
- Client/Server OS Troubleshooting experience
- File system (NTFS), Microsoft Message Queuing
- Good knowledge on PACS systems or PACS administrator.
- Good knowledge on industry standard virtualization technology (VMware, Microsoft Hyper-V etc.)
- User of remote tools - RDP/Terminal Services and VNC etc.
- Experience with imaging software
- Good knowledge on MS SQL – Configuration & troubleshooting
- Good knowledge on compute hardware – Installation, configuration and maintenance methodologies
- Fair knowledge on various compute hardware IBM / DELL / HP etc.
- Knowledge on Server administration – RAM /HDD / Firmware upgrade etc.
- Good understanding of storage concepts – SAN, NAS, DAS
- Good understanding of LAN & WAN
- TCP/IP
- Microsoft AD, DNS, DHCP service
Job Title
Remote Service EngineerJob Description
Job Description – PACS Remote Service Engineer
Overview
This Job Description describes the desired roles and responsibilities of “ISPACS Remote Service Engineer” position at SCS Operations team
Key Responsibilities / Key Result Areas
Soft skills
Education, Experience & Key Skills
Education:
Must have – Any Degree
Preferred - B.E / B. Tech
Industry Certifications: MCSA / MCSE / MS SQL / any relevant certification
Experience
Years of Experience: 5-7 Years
Area of Experience: Healthcare Product(s) support (PACS / DICOM / HL7 /EMR - Field support Engineers)
Domain & Technical Skill set
PACS, HL7 Knowledge
Operating Systems, tools & Applications
Compute Server / storage / network
Compute & Storage
Networking
Overall Good analytical & troubleshooting skills on above technologies
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.About the company
Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.