• Job Description

  Req#: WD30244028
  Employer Industry: Building Management Solutions
  
  Why consider this job opportunity:
  - Competitive pay
  - Paid vacation/holidays/sick time; 10 days of vacation in the first year!
  - Comprehensive benefits package including 401K, medical, dental, and vision care available from day one
  - Extensive product and on-the-job/cross-training opportunities with outstanding internal resources
  - Encouraging and collaborative team environment
  - Flexibility of remote work
  
  What to Expect (Job Responsibilities):
  - Receive and process National Account customer service requests via inbound phone calls, emails, or customer portals, and coordinate with the appropriate District office for support
  - Create service requests for customers using Oracle ACE or Genesys
  - Review daily reports for service requests that require attention and follow up accordingly
  - Serve as the primary point of contact for select National Accounts customers, ensuring all service-related requests are met
  - Process quotes and proposals as required, and implement client contracts while providing information to regional and district personnel
  
  What is Required (Qualifications):
  - High School Diploma or equivalent
  - 2-3 years of equivalent work experience
  - Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
  - Excellent written and communication skills
  - Background in customer service with the ability to multi-task
  
  How to Stand Out (Preferred Qualifications):
  - Exceptional skills with ACE, SharePoint, and third-party websites
  
  #BuildingManagement #CustomerService #RemoteWork #CareerOpportunity #CompetitiveBenefits
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Johnson Controls International is an American Irish-domiciled multinational conglomerate headquartered in Cork, Ireland, that produces fire, HVAC, and security equipment for buildings.

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