Harris Computer
(Remote) Support Analyst
This job is now closed
Job Description
- Req#: R0026334
Employer Industry: Utility Software Solutions
Why consider this job opportunity:
- Salary up to $75,000
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Remote work opportunity, allowing flexibility in your work environment
- Chance to work with innovative technology solutions in the utility sector
What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues in a software application context
- Monitor the support call queue and take ownership or re-assign new tickets as necessary
- Interact with various internal departments for issue escalation and problem-solving
- Develop a deep understanding of the functional and technical features of applications to address issues
- Provide recommendations to prevent the recurrence of issues and enhance products or processes
What is Required (Qualifications):
- University degree or technical college degree in computer sciences, software engineering, software development, or a related field
- Familiarity and experience in a Customer Support environment
- Excellent client communication skills with the ability to manage customer expectations
- Strong analytical problem-solving skills and the ability to make independent decisions
- Ability to work independently and as part of a team while being self-motivated
How to Stand Out (Preferred Qualifications):
- Experience delivering solutions, services, and/or support specifically to the utility industry
- Experience with Customer Information Systems
- Software experience in applications using Java, SQL, PL/SQL, Uniface, or Web technologies (Node.js, Angular, JavaScript, JSP)
#UtilityIndustry #RemoteWork #CustomerSupport #CareerOpportunity #InnovativeSolutions
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.
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