Harris Computer
(Remote) Support Analyst
This job is now closed
Job Description
- Req#: R0026334
Employer Industry: Utility Software Solutions
Why consider this job opportunity:
- Salary up to $75,000
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- 3 weeks of vacation and 5 personal days
- Employee stock ownership and RRSP/401k matching programs
- Remote work opportunity, allowing candidates from Canada and the U.S. to apply
- Opportunity to deepen expertise in software solutions for utility clients
What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues
- Monitor the support call queue and manage new tickets
- Interact with internal departments for issue escalation
- Assist in solving data, architecture, and interface issues
- Develop a deep understanding of application features to address related issues and questions
What is Required (Qualifications):
- University degree or technical college degree in computer sciences, software engineering, software development, or related field
- Familiarity and experience in a Customer Support environment
- Strong analytical problem-solving skills with the ability to make independent decisions
- Ability to manage multiple initiatives and support tickets simultaneously
- Excellent client communication skills and ability to manage customer expectations
How to Stand Out (Preferred Qualifications):
- Experience delivering solutions, services, and/or support to the utility industry
- Experience with Customer Information Systems
- Utility industry experience
- Software experience in applications such as Java, SQL, PL/SQL, Uniface, or Web technologies (Node.js, Angular, JavaScript, JSP)
#UtilitySoftware #RemoteWork #CustomerSupport #CareerGrowth #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.
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