This job is now closed
Job Description
- Req#: R0026334
Employer Industry: Utility Software Solutions
Why consider this job opportunity:
- Salary up to $75,000
- 3 weeks of vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day
- Employee stock ownership and RRSP/401k matching programs
- Opportunity to work remotely from anywhere in Canada or the U.S.
- Chance to deepen expertise in software applications used by CIS customers
What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues
- Monitor the support call queue and manage new tickets
- Collaborate with internal departments for issue escalation
- Assist in troubleshooting data, architecture, and interface issues
- Develop a deep understanding of applications to effectively address related issues
What is Required (Qualifications):
- University degree or technical college degree in computer sciences, software engineering, software development, or a related field
- Familiarity and experience in a Customer Support environment
- Strong analytical problem-solving skills and ability to make independent decisions
- Excellent client communication skills and ability to manage customer expectations
- Ability to work independently and as part of a team
How to Stand Out (Preferred Qualifications):
- Experience delivering solutions, services, and/or support to the utility industry
- Experience with Customer Information Systems
- Software experience in applications such as Java, SQL, PL/SQL, Uniface, or web technologies (Node.js, Angular, JavaScript, JSP)
#UtilitySoftware #RemoteWork #CustomerSupport #CareerOpportunity #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Obsessed with making ERP software for our utility, municipal and schools customers. Proud creators of Cayenta CIS, Work Mgmt., Fin. Mgmt. and HR/Payroll systems
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.