Harris Computer
(Remote) Support Analyst
This job is now closed
Job Description
- Req#: R0026334
Employer Industry: Utility Software Solutions
Why consider this job opportunity:
- Salary range of $50K - $75K
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- 3 weeks of vacation and 5 personal days
- Employee stock ownership and RRSP/401k matching programs
- Remote work flexibility available
- Opportunity to deepen your expertise in the utility industry and software applications
What to Expect (Job Responsibilities):
- Provide timely and thorough resolution to customer issues related to software applications
- Monitor the support call queue, taking ownership or re-assigning new tickets as necessary
- Interact with internal departments for issue escalation and problem-solving
- Develop a deep understanding of the functional and technical features of applications to address customer inquiries
- Provide recommendations to prevent recurrence of issues and enhance product processes
What is Required (Qualifications):
- A University degree or technical college degree in computer sciences, software engineering, software development, or a related field
- Familiarity and experience in a Customer Support environment
- Strong analytical problem-solving skills and the ability to make independent decisions quickly
- Ability to manage multiple initiatives and support tickets simultaneously
- Excellent client communication skills and the ability to manage customer expectations
How to Stand Out (Preferred Qualifications):
- Experience delivering solutions, services, and/or support to the utility industry
- Experience with Customer Information Systems
- Utility industry experience
- Software experience in applications based in Java, SQL, PL/SQL, Uniface, or Web technologies (Node.js, Angular, JavaScript, JSP)
#UtilitySoftware #RemoteWork #CustomerSupport #CareerGrowth #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.
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