Rockwell Automation
Remote Support Engineer - NA MV Products
This job is now closed
Job Description
- Req#: R24-394
Employer Industry: Technology Solutions
Why Consider this Job Opportunity:
- Competitive salary up to $(amount)
- Opportunity for career advancement and growth within the organization
- Hybrid work schedule with the flexibility to work in Cambridge, ON
- Health insurance including medical and dental coverage
- Retirement plans and paid time off
- Maternity and parental leave top-up
What to Expect (Job Responsibilities):
- Provide remote technical expertise for Medium Voltage Drives, starters, power systems, and associated technologies
- Offer technical support to customers, distributors, field engineers, technicians, and product support personnel through various channels
- Handle customer system issues from start to finish, troubleshooting product faults and analyzing system-level issues
- Manage customer interactions, capturing issues, and implementing the Knowledge-Centered Support process
- Develop expertise in core Power Products areas and contribute to knowledge transfer initiatives
What is Required (Qualifications):
- Bachelor's Degree in Engineering or Technology field
- Legal authorization to work in Canada
- 3+ years of experience in MV Drives Systems and solutions, power systems, and associated technologies
- Knowledge of Rockwell Automation Low products, Motion Control products, and Control and Network products and systems
- Ability to provide technical feedback and collaborate with various teams
How to Stand Out (Preferred Qualifications):
- Knowledge in advanced MV Drives Systems and solutions
- Experience with Rockwell Automation products and technologies
- Familiarity with power systems and connected enterprise solutions
#TechnologySolutions #TechnicalSupport #CareerOpportunity #FlexibleWorkSchedule #CompetitivePay
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