Employer Industry: Information Technology

Why consider this job opportunity:
- Competitive pay up to $36.50 an hour
- Opportunity for career advancement and growth within the organization
- Remote work opportunity
- Variety of software tools for effective troubleshooting
- Supportive team environment
- Chance to expand technical understanding and experience

What to Expect (Job Responsibilities):
- Provide troubleshooting support for a wide range of technologies
- Utilize online resources, remote management tools, and chat functions to resolve issues on the first contact
- Create, document, and take ownership of issues using Service Now
- Demonstrate dedication to service excellence and first call resolution
- Improve reference materials by writing and maintaining documentation

What is Required (Qualifications):
- High School Diploma or graduation equivalent
- Two years of related experience
- A+ and Network+ Certification
- Critical thinking and reasoning skills
- Ability to work successfully in a team environment
- Effective communication skills
- Sound documentation skills
- Ability to maintain confidentiality
- Exceptional problem-solving skills

How to Stand Out (Preferred Qualifications):
- Experience in a mixed operating system environment
- Experience supporting mobile devices
- Additional certifications in relevant areas

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