Tetra Pak
Remote Support Specialist - one year fix term
This job is now closed
Job Description
- Req#: 83658
- Help customers and Tetra Pak field force in the main area of Processing Key Components and Systems.
- Participate in the resolution remotely via phone, chat or email.
- Lead remote interactions including and not limited to: solving the issue, adopting visual assistance tool, capturing resolution/steps taken to troubleshoot, providing a report and verifying fulfilment of expectations prior to closing any support.
- Collaborate with the field force, Issue resolution team, development and Automation competence networks.
- Identify opportunities for improvement of equipment reliability, availability and/or performance to add value to our customers.
- Ensure a continuous competence development, update and refresh on new components and new service solutions.
- Effectively apply the Problem-Solving Methodology.
- Technical/engineering educational background, preferably at university level or similar
- Preferably 3-6 years of experience with Processing Equipment like Pasteurizers, Heat Exchangers, UHT processing plants, Key- and Plant components, BPUs, Aseptic Technology, Aseptic Filling and Plant Operations.
- Certified in Commissioning &Troubleshooting
- Fluency in English, both written and spoken
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job Summary
We are looking for a Remote Support Specialist (Processing Key Components & Systems) for the Global Remote Support EMEA team, who will be responsible to deliver remote support service to our customers, as well as to the internal field force globally.
In this role you will lead the resolution of low/medium complex cases remotely through interaction with the field and in collaboration with the competence network. You will assess the quality of cases, evaluate their complexity, and ensure an effective prioritization trough the process. You will have the chance to work with the newest technology in remote support and test new ways of working in Next Generation Services.
You can be based in any location of the Europe markets near to the Tetra Pak Market company office, no international relocation will be required. The position is limited for a year.
What you will do
As a Remote Support Specialist, you will:
We believe you have
Who you are
We Offer You
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 25.08.2023
If you have any questions about your application, please contact Nora Dolgos
About the company
Tetra Pak is a Swedish-Swiss multinational food packaging and processing company with head offices in Lund, Sweden, and Pully, Switzerland.
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