Overview:

As part of the Delivery Operations Team this role is aligned to a single client account. This role provides a key support function for our clients by performing proactive inspection/maintenance of client equipment, CMDB (client database) updates and coordinating field administrative task. This role is an enabler to achieving measurable service levels, as documented per individual account contracted services.

Job Responsibilities and Essential Functions:

Operations Support:

• Responsible for the overall delivery of contracted services at client sites.
• Serve as the primary customer contact for equipment support and service.
• Coordinate Move/Add/Change (MAC) process.
• Provide on-going end user training on equipment. Attend operations staff and/or/client meetings and act as an operations focal point for the client account.
• Implement and maintain an Asset and Consumable Management Program.

• Ensures day to day interface with account key contacts.
• Works closely with immediate manager sharing information and following-up with account activity.
• Coordinates and leads internal and external site team meetings.
• Participates in internal and external account reviews.
• Implement and maintain an Asset and Consumable Management Program

• Performs timely submission of billing requirements with all associated reporting.
• Supply/Inventory management.
• Tracks and reports on key account activity to ensure proper billing.

Essential Functions:

• Use of Computer: Email, MS Word, Excel, PowerPoint.
• Problem resolution and escalation.
• Excellent verbal and written communications
• Use of organizational and time management skills to facilitate client deliverables.
• Ability to manage multiple tasks.