Rockwell Automation
Senior Technician, Remote Support
This job is now closed
Job Description
- Req#: R24-425
Employer Industry: Industrial Automation
Why Consider this Job Opportunity:
- Competitive salary and benefits package
- Opportunity for career advancement and growth within the organization
- Remote work flexibility anywhere in the United States
- Chance to work with cutting-edge technology in industrial automation
- Supportive and collaborative work environment
- Opportunity to make a positive impact on customer satisfaction and problem-solving
What to Expect (Job Responsibilities):
- Provide technical support to customers, field engineers, technicians, and product support personnel
- Troubleshoot and solve customer issues via phone, chat, and email
- Manage customer interactions and document issue resolution
- Handle complex customer system issues and serve as company liaison
- Participate in establishing and achieving customer satisfaction metrics
What is Required (Qualifications):
- High School Diploma or GED
- Legal authorization to work in the U.S.
How to Stand Out (Preferred Qualifications):
- Three years of experience working with industrial automation products/systems
- Expertise in Rockwell Automation products, including PanelView, FactoryTalk View Machine Edition, and MobileView
- Ability to handle high-pressure work situations
- Self-initiative and ownership in problem-solving
- Technical engineering expertise
#IndustrialAutomation #TechnicalSupport #RemoteWork #CareerOpportunity #CuttingEdgeTechnology
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At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected, and more productive.
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