Employer Industry: Software Solutions

Why consider this job opportunity:
- Salary up to $90,000
- Opportunity for career advancement and growth within the organization
- Comprehensive Medical, Dental, and Vision benefits starting from the first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work opportunity in Canada and the US

What to Expect (Job Responsibilities):
- Assess and translate client’s requests into what the client truly needs
- Find and implement creative and optimal solutions to accommodate the requirements within our applications
- Analyze and troubleshoot product stability inquiries or issues of both product and technical nature by phone or electronically through the ticketing system
- Liaise with 3rd party vendors, end-users, and our client’s IT
- Document configuration, enhancement, and testing notes for various projects through the ticketing system

What is Required (Qualifications):
- 2-5+ years of experience in customer support/business analyst
- Ability to review and analyze the following programming languages: VFP, C#, ASP.NET, and Powershell
- Ability to create and modify complex SQL scripts
- Ability to interpret requirements and recommend solutions that best address clients' needs
- Ability to travel up to 25% in North America

How to Stand Out (Preferred Qualifications):
- Experience with Remote Desktop Services/RemoteApp
- Experience with multiple remote access tools & techniques such as webex, remote desktop, VPN
- Oral or written communication in French
- Customer Service Training or Certification
- Experience in IT Support or Utility Billing or other financial applications

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