Employer Industry: Telecommunications Services

Why consider this job opportunity:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time and Paid Parental Leave
- Employee Referral Bonuses and Exclusive Entertainment Discounts/Perks
- Opportunity to work in a dynamic environment with a focus on delivering exceptional customer service

What to Expect (Job Responsibilities):
- Handle direct inbound calls from Residential, HBS (Business), and Hospitality customers
- Serve as the first level of trouble support for all services and assist with new order requests and billing
- Review scheduled trouble tickets for possible remote resolution and perform follow-up testing
- Troubleshoot and solve Tier 1 issues, escalating as needed to ensure timely resolution
- Maintain communication with customers via phone, chat, and email to resolve technical issues and provide service recommendations

What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 2 years of relevant work experience in customer service, telecommunications, and technical support
- Strong communication and organizational skills
- Ability to work nontraditional schedules/shifts, including evenings, weekends, and holidays
- Must have a quiet workplace and meet technical requirements for remote positions, including high-speed internet

How to Stand Out (Preferred Qualifications):
- Additional language skills are a plus
- Familiarity with telecommunications products and services
- Experience in technical support roles

#Telecommunications #CustomerService #TechnicalSupport #CareerOpportunity #EmployeeBenefits

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