Best Buy Canada
Remote Technical Support Representative (Seasonal)
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Job Description
- Req#: R-44629
- Work 24+ hours per week over 4-5 shifts
- Shifts are up to 8.5 hours, with varying start and end times
- Flexibility is key, as business needs may fluctuate week to week
- Availability to work at least one weekend day (Saturday or Sunday) is required
- Identifying and recommending solutions based on customers’ needs
- Facilitating product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
- Tutoring clients on the proper use of their products
- Completing training to continuously improve the client experience
- Having fun while being the best!
- 1+ years of call center or help desk experience
- Experience in troubleshooting and/or repairing devices
- Completion of high school diploma or equivalent
- Verbal and written proficiency in English
- Ability to work 24+ hours per week over 4 to 5 shifts
- Computer with monitor, speakers, and anti-virus software (PC must be running Windows 10 or newer, Mac computers must be running macOS Monterey 12 or newer)
- Subscription to a high-speed, hard-wired internet connection
- A USB or 3.5mm PC headset
- A webcam for training and meetings
- A door. Home offices are required to be private and quiet and not in your living room.
- Remote work environment from anywhere in Canada
- Competitive wages
- Employee discounts on awesome tech from day one
- An enthusiastic, fun, and supportive team culture
- Opportunities to build new skills
You’ll love it here! We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!
Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients.
As a remote service agent, you’ll enjoy the flexibility of working from home while supporting our 24/7/365 business. Here’s what you can expect:
As a remote technical support representative, you will create an amazing customer experience by:
What we are looking for:
Your home office comes equipped with:
Why you’ll love it here:
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
Join our amazing team!
We are looking for people just like you.
Base pay range
Pay varies by province.
B.C. hourly pay rate: $18 - $19
P.E.I. hourly pay rate: $16 - $17
About the company
Get our Low Price Guarantee, online or in store, on a huge selection of electronics, appliances, furniture, fitness, travel, baby products and more!
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