• Job Description

  Req#: 4ce6bc2a-c893-4e37-b4c3-7c43d294b210

  We are seeking a proactive and detail-oriented Pre-Plan Specialist to join our team. The ideal candidate will be responsible for ensuring efficient trip assignment and coverage for non-emergency medical transportation (NEMT) services, focusing on maximizing member satisfaction and operational efficiency. This role is critical in planning, coordinating, and optimizing trips in advance while utilizing incentive structures and maintaining clear communication with vendors and team members.

  Key Responsibilities

  • Trip Planning & Assignment: Offer and assign transportation providers for trips in advance, focusing on wheelchair, rural, door-to-door, and gurney services.

  • Incentive Management: Implement and communicate incentives to providers for timely trip coverage.

  • Proactive Communication: Send emails, texts, and calls to providers with available trips in their area, prioritizing high-need and urgent requests.

  • Urgent & Same-Day Coverage: Prioritize urgent trips under 24 hours and coordinate alternate vehicle options with members when necessary.

  • Coordination with Vendors: Work with in-network providers and seek manager approval for out-of-network providers or specialized trip requirements.

  • Risk Management: Prevent missed trips by managing regions and coverage.

  • Member Support: Notify members promptly if trips cannot be covered and provide rescheduling or alternative solutions.

  • Collaboration: Work closely with dispatchers, managers, and other departments to ensure seamless trip execution.

  Ideal Candidate Profile

  Experience & Skills:

  • Proven experience in logistics, operations, or a related field (NEMT experience preferred).

  • Strong organizational and multitasking skills, with the ability to manage priorities in a fast-paced environment.

  • Medical experience in an office or clinic (Dialysis preferred)

  • Excellent communication skills, both written and verbal, with a professional demeanor.

  • Proficiency in using scheduling tools, email systems, and communication platforms.

  • Analytical thinking to identify issues and implement effective solutions.

  Personal Attributes:

  • Detail-oriented and highly organized.

  • Problem-solver with a proactive approach.

  • Team player with the ability to work collaboratively and independently.

  • Adaptable to dynamic environments and able to handle last-minute changes effectively.

  • Customer-focused, with a strong commitment to member satisfaction.

    
    Must have your own equipment and reliable internet connection.

• About the company

  CareCar is a technology and health services company focused on non-emergency transportation management & coordination. We work with managed care organizations across the US to improve health outcomes and reduce risk by managing supplemental transportation benefits for Medicare, Medicaid, and commercial populations.

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