International SOS
Remote Travel Customer Service Representative
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Job Description
- Req#: 56870
- A customer-first mindset with a professional and positive attitude.
- Strong multitasking and internet navigation skills.
- Experience in a fast-paced call center environment (inbound/outbound via phone and email).
- Ability to remain composed under pressure and handle escalated situations.
- In-depth knowledge of the travel industry, including destinations, airlines, hotels, and visa requirements.
- Previous experience in luxury, adventure, or family travel (personal or professional).
Join our team at Aspire Lifestyles as a Remote Travel Concierge!
Start Date: July 21, 2025.
Location Requirement: MUST be located in Ontario, Canada.
About Us
Aspire Lifestyles Services Limited is a leader in premium customer service solutions. We specialize in delivering exceptional experiences to Ultra High Net Worth clients around the globe.
Role Overview
As a Remote Travel Concierge, you will curate and manage luxury travel experiences, including booking flights, accommodations, tours, and transportation. You’ll provide white-glove service throughout the customer journey, ensuring seamless and memorable experiences.
What We Offer
• Full-time, 8-hour shifts with a fixed schedule (up to 40 hours/week).
• Competitive pay: $20.00/hour + monthly performance bonuses.
• Comprehensive benefits plan after only 30 days of employment including the opportunity to participate in our RRSP program with company match after 1 year.
• Paid training and time off.
• Career growth opportunities in a supportive, inclusive environment.
• No sales required.Schedule Requirements
• Must be available for full-time work.
• Afternoon, evening, and weekend availability required.Here’s what you bring to the team
Work-from-Home Requirements
• Private, distraction-free home office with a lockable door.
• MUST have a Smart Phone that can operate the most up to date operating system.
• High-speed hard wired ethernet internet connection (minimum 25 Mbps download / 5 Mbps upload). Please note that you cannot use Wi-Fi or Wi-Fi Pods/extenders.
• No satellite internet connections.Qualifications
• High school diploma or equivalent (Travel & Tourism diploma preferred).
• Minimum 2 years of customer service experience.
• At least 1 year of call center experience.
• Background check required.
• Hospitality or travel industry experience is a plus.Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About the company
International SOS is a health and security services firm, which counts nearly two-thirds of the Fortune Global 500 companies as clients, and takes around 5 million assistance calls every year.
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