Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Our Approach to Work

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative and hardworking individual, than this role is for you!

The Sales Operations Renewal Representative will be responsible for the daily creation and administration of subscription & support renewal quotations. A successful candidate will execute at all phases of the contract renewal life-cycle, including up-front communication, preparation of quotes for customers, and revisions to quotes. This role will also include interacting with channel partners and internal sales personnel to provide support renewal quotes and reporting - and reports to the Manager.

Your Impact

• Support and assist renewal account managers, channel partners and sales teams to provide quotes for maintenance and subscriptions renewals 90-120 days prior to the contract expiration date
• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
• Maintain thorough and accurate information of our install base and service contract information in CPQ and Steelbrick other applications used in the renewal organization
• Clearly understand all product offering, subscription and renewal licensing models for all products to be renewed
• Maintain notes, critical information with regards to quotes, and all relevant information on each renewal account within Salesforce.com

Qualifications

Your Experience

• 1+ years experience in a quoting/order operations/sales environment
• Works well in a fast paced, multi-tasking, deadline-driven environment
• High attention to detail and proven organization and administration skills
• Experience with Google sheets (preferred) or Excel
• Experience using Salesforce.com and their Sales & Distribution module would be preferred
• Excellent verbal and written communication skills in English - Additional language skills would be preferred

Additional Information

The Team

Our renewals sales operation team members support our renewals account managers and ecosystems to assist in large organization’s migrations to more cybersecurity. They work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Please note that we will not sponsor applicants for work visas for this position.