• Job Description

  Req#: R0011216

  Renewals Representative:

  The Renewals Representative is responsible for proactively working with their assigned accounts to retain revenue and identify opportunities to expand relationships. Throughout the customer cycle, the Renewals Representative will use tools, automated resources and other team members to help mitigate risk while retaining customers and capturing annual increase revenue. The Renewals Representative will partner with other departments as needed to resolve roadblocks to renewal.

  We are looking for a confident communicator and someone who needs to understand the detail. You will lead from the front and be proactive and entrepreneurial when partnering with customers.

  What you'll be doing

  • Ensuring a seamless renewal process for the client, on time
  • Ensure customers coming close to exceeding their usage allowances are aware
  • Lead renewal process for all subscriptions, maintenance, Professional Services, and Managed Services renewals
  • Collaborate with Sales team on strategic renewals and up-sells
  • Through management of a predictable process with customer decision makers to ensure a seamless renewal process for the customer 4-6 months prior to renewal date
  • Proactively negotiate with the customer on their renewals if required while paying close attention to renewals at risk

  What we need from you

  • Fosters open communication & candid discussion at all levels of the organization
  • Demonstrates exceptional skills in dealing with executives and senior managers
  • Acts as a calming and settling influence in crisis situations and is looked to by others for directions and guidance
  • Rapidly identifies the significance of information and insightfully determines strategic action
  • Develops outstanding strategic ongoing customer relationships gaining trust and respect
  • Communicates complex concepts & issues, selecting language, tone, and format perfectly targeted to the audience
  • Takes timely, strategic actions in designing and leading groups and organizations to facilitate their working together effectively
  • Handles professionally even the most difficult or sensitive situations with external parties, turning negative or adversarial situations into positive results for Blackbaud
  • Thinks globally and incisively, taking a broad view of all variables that could impact future success
  • Ensures the mission, goals and priorities are understood by all

  #LI-REMOTE

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  Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

  Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

  To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

  A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com .

  The starting base pay is $53,400.00 to $70,300.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

  Benefits Include:

  • Medical, dental, and vision insurance

  • Remote-first workforce

  • 401(k) program with employer match

  • Flexible paid time off

  • Generous Parental Leave

  • Volunteer for vacation

  • Opportunities to connect to build community and belonging

  • Pet insurance, legal and identity protection

  • Tuition reimbursement program

• About the company

  Blackbaud is a cloud computing provider that serves the social good community — nonprofits, foundations, corporations, education institutions, healthcare organizations, religious organizations, and individual change agents.

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