• Job Description

  Req#: R-12320

  Current employees: Please apply through the employee portal to be considered for this opportunity.

  Pay Range:

  $26.76 - $32.77 Hourly

  Department:

  Department of County Human Services (DCHS)

  Job Type:

  Regular Represented

  Exemption Status:

  United States of America (Non-Exempt)

  Closing Date (Open Until Filled if No Date Specified):

  August 31, 2023

  
  The Opportunity:

  Do you like data? Are you a data tech-savvy individual with great attention to detail and data entry skills? Who wants to join a highly efficient and successful Team!

  Multnomah County Department of County Human Services is pleased to announce an open competitive recruitment for a Data Technician in the Rent Assistance, Youth and Family Services Division. This full-time position is located in Downtown Portland, 209 SW 4 Ave, Portland OR 97204. This position is scheduled as routine telework Monday-Friday 8:00 AM – 5:00 PM with 1 hour lunch.. The hiring for this position is contingent upon Board approval.

  The eligible list created from this recruitment may be used to fill future regular, limited duration, or temporary positions within the Department.

  Who We Are:

  The Youth & Family Services (YFS) Division breaks down barriers that prevent people from fully realizing their potential. Our services are provided through homes, schools, nonprofits and communities. We connect people and find solutions so children develop, families thrive and people are safe from domestic and sexual violence.

  About the position: As part of the data entry team, this position will assist in the development and implementation of data entry, reporting, data collection, and workflow procedures for the team’s work involving housing, assistance, and rent relief programs. This position will also utilize software and manipulate data to produce routine reports and spreadsheets with the goal of improving or resolving any data quality issues while working within information systems such as ServicePoint.

  Primary responsibilities include:

  A. Data Entry and Data Quality Technical Support and Training

  • Train all end users: internal and external.

  • Review Rent Relief data packets for completeness and accuracy.

  • Organize, track and enter Rent Relief data into ServicePoint.

  • Follow all county policies and procedures to safeguard and handle client’s Personal Identifiable Information (PII) virtually.

  • Follow data quality guidelines and conduct data quality checks as instructed by supervisor.

  • Run and analyze data quality reports for completeness and accuracy of data.

  • Act as a Liaison between Division Management, Program Development, Data Management Team & End Users for the purposes of accurate and timely data entry.

  • Distribute data quality reports to end users, setting deadlines and monitoring progress toward correcting deficiencies in data.

  • Investigate inconsistencies and inaccuracies; consult with team members, plan and carry out resolutions.

  • Troubleshoot data problems with internal staff and external users.

  • Identify training needs based on data quality issues, and train or re-train users, as needed. Incorporate identified issues into curricula for future training.

  • Develop and provide group and one-on-one training sessions.

  • Create and maintain training curricula, data collection tools, and supporting materials.

  • Develop and disseminate communication materials when requested

  • Participate in ongoing data collection improvement.

  • Assist data entry team members as needed.

  B. Technical Assistance and User Support

  • Create and maintain user access rights and privileges; monitor usage of software licenses.

  • Gather and collate confidentiality and necessary User Agreements.

  • Resolve end user support issues and triage unresolved technical issues with internal and external users and escalate them, as needed .

  • Attend service provider meetings as needed to communicate the Division’s data quality needs, field questions and concerns.

  • Develop and disseminate communication materials for end users (newsletter, emails, and web postings).

  • Operate and maintain a user support system. Running and analyzing data quality reports for completeness and accuracy of data

  C. Assist with Reporting and Other Data Needs

  • For funder required reports, assist Data Analysts with data review and clean-up as necessary.

  • Work with agency staff to resolve data entry issues related to reports.

  • Run reports for program staff, managers, and agency end users.

  • Assist with data entry as needed.

  The successful candidate will demonstrate:

  • Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

  • Knowledge of principles and practices of data collection, data quality and reporting

  • Knowledge of principles and practices of skills training

  • Ability to use critical thinking, analytical skills, and a solution-focused approach to address challenging or difficult situations in order to problem solve

  • Ability to collaborate and build relationships to achieve positive work outcomes

  • Ability to work effectively independently and as part of a team

  • Comfort with change

  Diversity and Inclusion: At Multnomah County, equity is at the core of what we do. We don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer.

  TO QUALIFY:

  We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

  Minimum Qualifications/Transferable Skills*:

  • Equivalent to an Associate's degree with course work in math, computer science, or a related field demonstrating the capacity for the required knowledge and skills (Professional work at or near the level of this position can substitute year for year for the educational requirement)

  • One (1) year of increasingly complex administrative or technical experience that includes work in the maintenance of automated information systems and using a variety of software applications such as databases, spreadsheets, and word processing. (Equivalency 2-3 years of qualifying training and/or experience).

  • Must pass a criminal background check

  *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

  SCREENING AND EVALUATION:

  The Application Packet:

  1. A resume . Please attach your resume as a separate document. (As an internal candidate, you may choose to complete your Talent Profile in Workday instead of or in addition to attaching a resume, but a comprehensive Talent Profile is not required to apply for this position.)

  2. A cover letter. Please attach your cover letter as a separate document. Your cover letter should address why you are interested in this opportunity and how your qualifications and experiences will make you a successful candidate for this position. Your cover letter should address:

  a) Describe your proficiency level with google sheets and other google workspace applications

  b) Describe your experience and level of expertise using databases and specialized applications to compile, analyze and present data

  c) Detail any experience you may have in providing one-on-one or group trainings.

  Note for internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

  - Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --

  We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference. (The recruiter as listed on the job announcement must receive all required veterans’ preference documentation by the closing date of the recruitment.)

  The Selection Process: For details about how we typically screen applications, review our overview of the selection process . We expect to evaluate candidates for this recruitment as follows:

  1. Initial review of minimum qualifications

  2. Cover letter review

  3. Phone screen

  4. Consideration of top candidates

  5. Background and reference check

  Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

  ADDITIONAL INFORMATION:

  Type of Position: This hourly union-represented position is eligible for overtime pay.

  Benefits: Multnomah County offers a comprehensive Benefit package to all eligible employees. A few highlights include:

  • Health insurance (medical, dental, vision, Cigna or Kaiser Permanente).

  • Qualify for a defined benefit pension after five years of vesting; we pick up the employee's share of the retirement contribution (6% of subject wages).

  • Generous paid leave (vacation, sick, parental, bereavement, military etc.)

  • Life insurance, short-term and long-term disability insurance

  • Optional deferred compensation and flexible spending accounts

  • Access to a free annual Trimet bus pass

  • Access to wellness resources

  
  Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

  We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

  Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

  Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

  Questions?

  Recruiter:

  Gary Miguel

  Email:

  gary.c.miguel@multco.us

  Phone:

  +1 (503) 9887454 x87454

  Application information may be used throughout the entire selection process. This process is subject to change without notice.

  Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

  Job Profile:

  6074 - Data Technician

• About the company

  Multnomah County /mʌltˈnoʊmə/ is one of 36 counties in the US state of Oregon.

Notice