Job Summary

Coordinates transportation department customer service and relationship management. Responds to issues and requests from discovery through the resolution process (problem identification, escalation, response, and conclusion). Responsible for transportation service communication with key stakeholders including school administrators, parents, transportation managers, supervisors, and routers. Uses various District tools to address communication of bus route, student pick up and drop off concerns. Participates in transportation services initiatives that address student bus safety to provide consistent communication with schools, principals, and parents.

Department Name:

Transportation Department

Reports to:

Manager Operations and Routing or Designated Supervisor

Primary Job Duties/Responsibilities: List, in the order of importance or time spent, the essential and position specific duties/tasks performed by the position. This is not an exhaustive list and employees may be assigned additional duties by management as required. Regular and reliable attendance is an expectation of the job.

Essential Duty 1:

Oversee customer service process for the department. Including consistent communication with parents and school administrators. 360° Stakeholder Concern Resolution-gathering facts, figures, and tracking progress and ensuring appropriate responses are provided.

Essential Duty 2:

Uses ServicesForYou or other helpdesk technology to keep abreast of all new concerns related to transportation. Work with Transportation Managers and Supervisors to ensure closure of tickets in a timely manner.

Essential Duty 3:

Liaison to Family Information Center and Transportation Dispatch to address critical concerns and issues during high-volume periods such as school startup and transition periods.

Position Specific Responsibility 1:

Create metrics and other analytical information related to bus stop request, on-time performance, and eligible student ridership. Utilizes appropriate tools to review and report on efficiency & performance of services, runs simple analyses to identify on time arrivals and departures. Analyzes student transportation concerns and helps develop plans for improvement.

Position Specific Responsibility 2:

Participate in Transportation Improvement Initiatives to ensure collaboration with and communication is effective with stakeholders including the school administrators, parents, supervisors, drivers and monitors.

Position Specific Responsibility 3:

Develops and implements best practices related to student safety and customer satisfaction to continually improve the experience of services and minimize the risk of repeat issues.

Other Responsibilities:

Performs other duties or tasks as required or assigned which are reasonably within the scope of the responsibilities in this job classification.

Education and Experience Requirements

Education (training/degree):

High school diploma or GED required.

Associate's degree preferred.

Licenses, Certifications or Registrations Required:

Must possess a valid motor vehicle operator’s license.

Commercial Driver’s License (CDL) preferred.

AED/CPR Certified preferred

Experience:

Five (5) years or more of progressively responsible experience in a related field. Bi-lingual preferred.

Skills Required:

· Knowledge of the MNPS Student Code of Conduct

· Knowledge of basic methods of transportation, dispatch and routing

· Solid attendance and punctuality

· Experience with MNPS technology systems utilized for transportation processes

· Ability to work with stakeholders in maintaining a positive and safe school and work culture.

· Ability to read and adhere to written and oral instructions.

· Proficient with teamwork and collaborating with colleagues and administration.

· Demonstrated ability to keep up with fast paced environments and to multi-task.

· Sound judgment and ethical practice

· Use of district technology, applications and systems

· Strong oral communication skills, human relations, and interpersonal skills

General Skills, Responsibilities, Requirements, and Impacts

Data Responsibility:

Level 5: Coordinates or determines time, place, or sequence of operations or activities based on analysis of data and possibly executes determinations or reports on events.

People Responsibility:

Level 5: Persuades or influences others in favor of a service, course of action, or point of view

Assets Responsibility:

Level 4: Requires responsibility and opportunity for achieving moderate economies and/or preventing moderate losses through the management or handling of supplies of high value or moderate amounts of money

Mathematical Requirements:

Level 2: Uses addition, subtraction, multiplication, and division; may compute ratios, rates, and percentages.

Communications Requirements:

Level 4: Reads technical instructions, charts, and/or procedures manuals; composes routine reports and completes job forms; speaks compound sentences using standard grammar.

Complexity of Work:

Level 6: Performs work involving the application of logical principles and thinking to solve practical problems w/n or applying to a division w/n the org.; requires continuous, close attention for accurate results and frequent exposure to unusual pressure.

Impact of Decisions:

Level 5: Makes decisions with serious impact - affects most units in organization, and may affect citizens.

Equipment Usage (if applicable):

Level 4: Handles machines, tools, equipment, or work aids involving moderate latitude for judgment regarding attainment of standard or in selecting appropriate items, such as hand tools, power tools, trucks, climbing apparatus, chippers, and aerial booms.

Safety of Others:

Level 4: Requires considerable responsibility for the mid-level management of the provision of continuous enforcement of the laws and standards of public health and safety.

Make your selections below

Kronos Set Up Data: Select a choice from the drop-down lists in highlighted in yellow in the text below.

Meal Deduction – Most Bransford office and district level employee have a meal deduction. They are scheduled 8.5 hours per day and get an hour lunch. Itinerants and retirees get a 30 minute lunch period and therefore do not have a meal deduction. All school based employees will not have a meal deduction. Auto Meal Deduction

Travel – Itinerant non-exempt employees who travel will be using the time clock differently than others and are paid for travel time between work locations. Employee does not or seldom travels

Compensatory Time vs. Overtime (Support Non-Exempt Employees only) – Does this department have overtime budgeted, i.e. Maintenance, Transportation, Food Service. If not, employees accrue comp time only. Employee can only accrue compensatory time

Restrictions – Should employee be restricted to punch in and out within 7 minutes of their schedule start and end times? Yes, Restirct in and out punches (Support Employees Only)

Employee Type – Clock, phone, supervisor, etc. Supervisor

Timekeeper – Is the employee a timekeeper? No

ADA Requirements/Compliance

Metropolitan Nashville Public Schools is an Equal Opportunity Employer. ADA requires MNPS to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Physical Demands:

Level 2: Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis; and some dexterity in operating machines, tools, or office equipment.

Additional Requirements:

Frequent reaching to shoulder height and climbing stairs.

Unavoidable Hazards: