• Job Description

  Req#: 5000935659106

  Job Description

  Why Guitar Center? Here's just some of the rewards:

  For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

  POSITION OVERVIEW:

  Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and non-musicians alike to experience the joy that comes from creating music and supporting performed arts. We believe in creating inclusive environments that put our customers first, all the while fulfilling our company mission.

  As an apprentice Repair Tech, you will gain the opportunity to train on a lifelong specialty skillset that will allow you to perform maintenance and repair services on customer-owned instruments. You will be guided to assist in maintenance of specific store inventory to further enhance the customer experience.

  The program is structured to provide you world class support as you navigate what it takes to become a top tier technician. You will be required to complete 200 hours of apprenticeship prior to becoming eligible for graduation at our Montgomery & Birmingham locations. At the close of the program, you will graduate and become eligible to become a Repair Technician in one of the stores in the service area, earning a badge which certifies you to perform skilled repairs unassisted.

  After graduation, you will be able to:

  • Earn a Trade in Instrument Repair: You will be GC Certified to perform restrings, setups, electronics repairs, nut and saddle fabrication, and fret leveling (level, crown, and polish) on customer and store owned instruments by gaining a new skillset.
  • Demonstrate Customer Focus : Understand customer service principles and be able to provide an excellent customer experience. Connect with customers in a meaningful way. Develop approachable, genuine, knowledgeable, encouraging, passionate traits with a commitment to helping customers. Handle customer service issues.
  • Demonstrate Initiative : Identify opportunities & issues with instruments and follow through on work activities to capitalize or resolve them. Demonstrate knowledge and skills including product, store operations.
  • Engage in Selling: Work through Guitar Center certification program to gain a base understanding of how to sell products and develop sales techniques.

  As a Repair Technician, you will be responsible for:

  • Performing repair services on customer-owned instruments with a high level of craftsmanship and expertise
  • Maintain store owned inventory, as needed
  • Work with Asurion and other vendors to fulfill extended warranty and parts requests per the customer need
  • Additional duties as assigned

  Requirements

  Requirements:

  • High School Diploma or GED equivalent
  • Understanding of repairing Guitars
  • Excellent acoustic listening skills
  • Good interpersonal and communication skills
  • Understanding of how to run a business including prioritization, efficiencies, and day-to-day responsibilities
  • Upon completion of the apprenticeship, is able and willing to accept job offer as Guitar Repair Technician for our Montgomery Guitar Center location.
  • Must be able to commute to Birmingham for training up to 4-days a week or as needed based off training schedule. Travel accommodations and expenses will be provided.

  Preferences:

  • Foundational product knowledge on Guitar Center products

  Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.

  
  If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1 ‐ 818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com .

  Position Status

  Full-time

• About the company

  Guitar Center is a leading retailer of musical instruments, lessons, repairs and rentals in the U.S. With more than 290 stores across the U.S. and one of the top direct sales websites in the industry, Guitar Center has helped people make music for more than 50 years. Guitar Center also provides customers with various musician-based services, including Guitar Center Lessons, where musicians of all ages and skill levels can learn to play a variety of instruments in many music genres; GC Repairs, an on-site maintenance and repairs service; and GC Rentals, a program offering easy rentals of instruments and other sound reinforcement gear. Additionally, Guitar Center’s sister brands include Music & Arts, which operates more than 150 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors and students, and Musician’s Friend, a leading direct marketer of musical instruments in the United States.

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