Synchrony
Representative, Collections
This job is now closed
Job Description
- Req#: 2304233
Job Description:
Role Summary/Purpose:
The Collector will deal with the important work of getting past-due accounts up to date. He/She will handle outbound calls, set up payment arrangements, counsel our cardholders on their financial situations and use his/her communication and influencing skills to figure out why a payment is late and how to fix the situation. He/She will also investigate past-due accounts by making use of tracking resources like Fast Data and Surveyor.
Essential Responsibilities:
o Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts
o Set up payment arrangements to bring past due accounts current
o Educate our customers
o Identify and find ways to improve service
o Identify and report call trends
Qualifications/Requirements:
o Must be fully fluent in English
o At least 2 years of college completed
o Basic Math Skills - Arithmetic computation
o Must have at least 30 mbps wired internet connection
o Amenable to work in a hybrid training arrangement, and pre-dominant work-from-home set-up after completion of bridge period.
Desired Characteristics:
o 6+ months of Customer Service, Sales or Collections experience in handling financial accounts in a BPO/Call Center industry.
o Working knowledge of PowerPoint, Word, Excel and Outlook.
o Experience working in an environment where service levels are tracked.
Grade/Level: 04
Job Family Group:
Collections
Job Family Group:
CollectionsAbout the company
Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.
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