Synchrony
Representative, Customer Service
This job is now closed
Job Description
- Req#: 2302045
- Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
- Resolve credit inquiries on new accounts;
- Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
- Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
- Comply with over-all call quality standards;
- Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
- Completed at least 2nd year in College or 2-year Associate course
- Must have at least 30 mbps wired internet connection
- Excellent English Verbal and written Communication Skills
- Ability and willingness to recognize, deliver on card service sales opportunities
- Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
- Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
- Must have knowledge on basic Computers skills.
- Professional Phone etiquettes and ability to work with a Team
- Amenable in a work arrangement of up to 5 days work from home after completing bridge period.
Job Description:
Responsibilities:
Qualifications:
Grade/Level: 04
Job Family Group:
Customer Service OperationsAbout the company
Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.
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