• Job Description

  Req#: RESEA007343

  The Research Analyst is responsible for supporting the research function by performing the essential tasks needed to support research projects, project management, and to inform strategic enterprise-wide initiatives. This role assists in gathering information to guide new insights and will collaborate with functional experts to ensure research, data analysis, and reporting or model development activities will yield actionable results. The Research Analyst delivers value by working collaboratively to uncover and communicate key insights, context, and actionable strategies gleaned from research projects.

  
  What you will do here:

  Research and Analysis

  Support market research efforts in partnership with the Office of Strategy and Management, various Lines of Business at Desert Financial, and other entities and affiliates.

  Assist in designing, planning, and conducting primary and secondary qualitative and quantitative research used to gather data that will inform strategies.

  Complete the analysis of data from interviews, focus groups, questionnaires, or other qualitative or quantitative research used to build compelling insights and data visualizations.

  Collaborate with project stakeholders and research partners to design consumer questionnaires ensuring research objectives are met and insights gleaned from questions are informative.

  Consult on research methodologies and statistical analysis

  Project Management and Coordination

  Support project management efforts as it pertains to the research function.

  Act as a liaison with external research providers ensuring research is conducted on budget and to schedule.

  Clearly communicate project status, scope, and/or timeline changes to project stakeholders.

  Manage internal audience lists used for surveys; develop targeting and segmentation strategies to reduce survey fatigue.

  Support the use of external research partners (RFP process, vendor management)

  Strategic Planning and reporting

  Contribute to the scoping and production of primary market research studies and reports that will inform transformation strategy, from problem definition to delivery of research assets and reporting of findings.

  Establish systems for knowledge dissemination (dashboards, reports)

  Identify methods to inform business questions.

  Collaborate with project stakeholders to ensure research meets objectives.

  Data Management and Systems

  Manage internal audience lists.

  Establish systems and processes for knowledge dissemination.

  Develop templates for research findings.

  What you will need:

  Bachelor’s degree in Finance, Economics, Business Administration, Data Science, or a related field required.

  Master’s degree or relevant certification is a plus preferred.

  4+ years of experience using advanced statistical techniques, primary research, survey techniques, methodology and reporting required.

  1+ years of financial institution or credit union environment preferred.

  Proficiency in statistical software and programming languages such as Python or R for data analysis, modeling, and automation. Web Data (Optimizely), Google Computer (google cloud platform) preffered.

  Strong understanding of statistical analysis and data visualization techniques required.

  Familiarity with SQL and databases for data extraction, transformation, and integration preferred.

  Exceptional analytical and problem-solving abilities with a keen attention to detail required.

  Excellent project management skills with the ability to manage multiple projects and deadlines simultaneously required.

  Effective communication skills, both written and verbal, with the ability to present complex information clearly required.

  Ability to work collaboratively in a team-oriented environment while taking initiative and working independently as needed required.

  We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• About the company

  Desert Financial Credit Union is a credit union based in Phoenix, Arizona, that operates 48 branches and service centers throughout Gila, Maricopa, and Pinal counties and now statewide in Arizona.

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