• Job Description

  Req#: RESEA003120

  At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

  Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

  A modern benefits approach: To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

  • Competitive pay
  • Generous time off
    • Employees receive three weeks of paid vacation plus 11 paid holidays each year.
    • Paid time off to volunteer in the community.
    • Paid employee and family sick leave.
    • Paid parental leave.
  • 401(k) plan with 6% employer match and 100% immediately vested.
    • 3% non-elective company contribution; non-elective contribution vested after 3 years of service.
  • Career growth and development resources
  • Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
  • Banking benefits
  • Medical, dental, and vision insurance

  Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

  Job Summary: The Research and Exceptions Analyst performs tasks that are operationally complex and involved with some latitude and decision-making skills. Partners with all areas of the bank to provide support and guidance regarding customer research and exception processing items. Problem solves independently and able to analyze transactions to determine out of balance discrepancies and implement mitigating risk points. Performs routine various departmental duties and provides backup coverage for multiple functions in the department. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

  Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

  • Responsible for reconciling general ledger accounts, researching, and resolving internal and external cash letter adjustments. Responsible for risk management with reconciliations and resolutions.

  • Responsible for check clearing settlements with the Federal Reserve and other bank clearing partners, utilizing wire and internal entries. Responsible for risk management with settlements.

  • Responsible for analyzing and resolving exceptions and out of balance conditions with bank posting files and end of day balance controls. Process incoming check return-chargebacks, overdrafts, non-post and authorization to transfer items, unauthorized ACH disputes, stop payments, account refunds and domestic collections

  • Complete Charge Off actions on DDA accounts as well as process charge off payments, both provided by the internal Collections Department.

  • Balance outgoing ACH and Check return items and work closely with the Data Center surrounding check returns and adjustment related scenarios. Responsible for risk management of Return Balancing.

  • Review ACH Fraud through a fraud monitoring application and assist the Fraud and Risk Mitigation department with further action.

  • Support Treasury Management customers with the review of positive paycheck exception adjustments and returns, as well as conduct a payee review as an additional verification method to reduce monetary risk.

  • Process customer garnishments, levies, and government reclamations (deceased report review) and/or make entries to customer’s accounts. Work closely with the Legal department regarding documents related to these processes that require exception review.

  • Review and correct customer account discrepancies/adjustments and resolve them between the Federal Reserve Bank and other bank clearing partners.

  • Research and process customer statement requests, image requests and tax form reprints, as well as verification of deposit requests from external third parties.

  • Process remittance of Client Trust IOLTA account interest to various states, miscellaneous ACH inquiries and returns, promotional bonus requests, and CD/IRA check printing.

  • Assist banking centers with teller capture corrections for internal and customer accounts.

  • Utilize a non-cash teller drawer for scanning daily work and printing cashier checks.

  Education and Experience: 2+ years banking required; preferred adjustment and/or exception processing experience. Check processing, operations or teller experience is helpful.

  Required Skills and Knowledge: Skills required; typing 30-40 wpm, 10-key by touch; knowledge of Microsoft applications, i.e., Word, Excel, Outlook, Access, Teams etc. Ability to demonstrate critical thinking, attention to detail, be able to follow explicit instructions and exercise good judgement. Requires good oral and written communications, and excellent customer service skills. Ability to analyze transaction audit trails to resolve exceptions in processing inclusive of bank control balancing. Necessitates the ability to learn and retain guidelines for the following regulations ‘CC’, ‘DD’, ‘E’, ‘J’ and ‘O’. Minimal direct supervision required.

  Required Licenses and/or Certifications: AAP – Accredited ACH Professional and/or NCP – National Check Payments certification may be helpful.

  Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

  Working Conditions: Normal office conditions.

  This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.

  INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Providing innovate banking services for you and your business since 1876. We've built our business on the idea that you can change to meet the times, but you never have to change your principles.

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