• Job Description

  Req#: 4405888
  
  
  RESEARCH, POLICY, AND QUALITY ASSURANCE ADMINISTRATOR
  
  
  This position is scheduled to receive salary range increases on the following dates:
  Effective June 28, 2024 – 4.25% increase
  Effective June 27, 2025 – 4.00% increase
  
  
  DEADLINE TO APPLY
  
  
  Qualified applicants are encouraged to apply immediately, as the recruitment will close on
  Friday, March 22, 2024 at 11:59 PM (PST).
  
  
  RECRUITMENT / POSITION INFORMATION
  This recruitment is being held to establish an Open Eligible List to fill a current vacancy within the Social Services Agency. The eligible list established may also be used by other County of Orange departments/agencies to fill other vacancies in this classification/specialty. This recruitment may also be used to fill positions in similar and/or lower classifications.
  
  COUNTY OF ORANGE:
  Whether it’s manicured beach towns or celebrated theme parks, all framed by oceanfront towns and luxury yachts, Orange County is commonly known as “The OC” and stands out as one of the state’s most iconic destinations. With a population of over three million residents, Orange County is the sixth largest county in the United States. Residents enjoy over 42 miles of pristine beaches, three major harbors, vast wilderness parks, beautiful nature preserves, and approximately 402 miles of riding and hiking trails. The OC is a destination region rich with top-notch universities and colleges, some of the highest quality public and private schools in the nation, many corporate headquarters and technology firms, and four international airports within an hour’s drive. Many world-class meeting and entertainment venues, convention centers, and some of the state’s most popular attractions such as Disneyland and California Adventure Resorts, Knott’s Berry Farm, and major sports franchises including the Anaheim Angels Baseball, Anaheim Ducks Hockey, the U.S. Men’s National Volleyball Team, and the 2012 Olympic Games Silver Medal winning U.S. Women’s National Volleyball Team call the OC home. Orange County embraces vibrant, historic, and diverse neighborhoods, and welcomes millions of visitors per year, truly making it where the world comes to live, work, and play.
  
  Click here to learn more about the County of Orange.
  
  SOCIAL SERVICES AGENCY
  Administering a number of human services programs, the County of Orange Social Services Agency (SSA) is composed of four business divisions and over 4,400 dedicated employees, providing human services to an average of one in four Orange County residents. SSA operates under the policy direction of the Orange County Board of Supervisors and the California Health and Human Services Agency. SSA is responsible for planning, implementing and operating many of the social services programs provided by the County of Orange.
  
  Funding for programs comes primarily from Federal, State and County sources. SSA's budget is approximately $1 billion, with fiduciary responsibility for an additional $4 billion in services provided as a result of programs it administers.
  
  SSA is composed of the following four divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services. Our mission is to deliver provide quality, integrated services that are accessible and responsive to the whole community.
  
  Click here to learn more about the Social Services Agency.
  
  THE OPPORTUNITY
  The responsibilities of the Research, Policy, and Quality Assurance Administrator position will include but are not limited to the following:
  
  • Lead a high performing and forward-focused team of Sr. Research Analysts and Research Analyst IV’s
  • Design and conduct social services research projects and program evaluations, as well as quality improvement efforts
  • Manage large quantities of data and multi-level outcomes across diverse programs with attention to detail regarding data accuracy, quality and integrity
  • Analyze, interpret and report program/participant data for various audiences
  • Establish and maintain processes to ensure data integrity
  • Provide technical guidance to support staff in assembling statistical analysis and reporting
  • Take charge of projects and/or committees with a high degree of self motivation
  • Coach and inspire peers and subordinates to be results oriented and manage day to day issues in support of maintaining a productive, creative, flexible, and innovative work environment
  • Hold self and staff accountable for high-quality, timely work and professionalism
  • Set work priorities, delegate work, and evaluate the work performance of staff
  WORK SCHEDULE
  A 9/80 flex schedule is available but may be subject to change to meet the needs of the department.
  
  DESIRABLE QUALIFICATIONS
  In addition to meeting the minimum qualifications, the ideal candidate will have a Master’s or Doctorate degree in statistics or behavioral sciences, such as Sociology, Psychology or other social sciences OR four (4) years of experience in administration field performing advanced research analytic practices in a social services or government type of setting AND a Bachelor’s degree in Statistics or behavioral sciences, such as Sociology, Psychology, Social Work, or a related field. Experience in advanced research analytic practices must include understanding and reviewing research information, hands-on experience with complex statistical analysis, research design, and methods of organizing information into reports, tables, charts, and graphs.
  
  In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies:
  
  Technical Knowledge/Expertise of:
  • Background in and knowledge of Social Services Programs or governmental programs, such as CalWORKs, CalFresh, Medi-Cal, In-Home Supportive Services, and Child Welfare Services
  • Proficient in Microsoft Word, Excel PowerPoint, Power BI, and ArcGIS
  • Utilizing SPSS, SAS, or other statistical software to perform complex statistical analysis
  • Applying arithmetic computations and mathematical formulas while working with field data
  • Designing and conducting social services research and program evaluations, as well as quality improvement efforts
  • Managing large quantities of data and multi-level outcomes across diverse programs with attention to detail regarding data accuracy, quality and integrity
  • Analyzing, interpreting and reporting program/participant data for various audiences
  Problem Solving Skills | Critical Thinking
  • Detects, evaluates and identifies program issues, and generating alternative solutions to make recommendations that meet business needs
  • Integrates information from diverse sources to support sound decision-making
  • Balances a large number of projects and consistently delivering timely and accurate results while addressing changing priorities
  • Selects appropriate performance measures and outcomes to track and measure results using independent judgment.
  Communication Skills
  • Demonstrates professionalism, tact and diplomacy while representing the Agency in meetings, through written correspondence and other official roles
  • Produces written information in a clear, concise, organized, and convincing manner for the intended audience using correct grammar, punctuation, and spelling
  • Expresses information effectively, making clear and convincing oral presentations, listening to others by being attentive to nonverbal cues, and responding appropriately
  • Builds and maintains productive working relationships with various levels of management, peers, and staff
  • Disseminates information in a logical manner using tact and discretion to explain research methodologies to various types of audiences
  • Translates complex or nuanced analysis into clear and actionable findings in a timely manner
  Leadership/Supervision Skills
  • Confidently takes responsibility for making decisions in a fair and consistent manner that fosters a supportive working environment for maintaining the integrity of Agency operational and delivering responsive and quality services
  • Maintains excellent interpersonal relationships with staff, including internal and external partners
  • Guides and encourages staff to achieve division goals and objectives
  • Works independently with minimal supervision with the ability to bring together individuals from diverse backgrounds to achieve a common goal
  MINIMUM QUALIFICATIONS
  Please click here for additional information on minimum qualifications for the Research, Policy, and QA Administrator classification including physical and mental requirements and environmental conditions.
  
  SPECIAL QUALIFICATIONS
  Candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.
  
  In addition, selected candidate will be required to undergo a background clearance check from California Department of Social Services (CDSS) and Community Care Licensing (CCL) and must successfully clear prior to the start of their employment.
  
  RECRUITMENT PROCESS
  Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
  
  Application Screening: (Refer/Non-Refer) Human Resource Services (HRS) will initially screen applications for the minimum qualifications. Only those applications that meet the required qualifications will be referred to the next step.
  
  Application Appraisal Panel | Application Rating (Weighted 100%)
  An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Therefore, you are strongly encouraged to be detailed and thorough in demonstrating your qualifications . Only the most successful candidates will be placed on the eligible list.
  
  Veterans Employment Preference
  The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
  
  Based on the Department’s needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
  
  Eligible List
  Once the assessment has been completed, Human Resource Services (HRS) will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Please see below for important information regarding COVID 19 related requirements.
  
  The COVID-19 pandemic continues to evolve and laws, regulations, and policies regarding COVID-19 are subject to change. The County of Orange is required to comply with any State or County Public Health Orders which may apply as follows:
  
  Workers who provide services in certain Medical or High-Risk Settings, may be required to provide proof of full vaccination from COVID-19 or to wear a mask and undergo weekly COVID-19 testing .
  Workers who provide services in certain Health Care Facilities or correctional facility or detention center where health care is provided, may be required to provide proof of vaccination . (Workers may be exempt from this requirement based on religious beliefs or a qualifying medical reason; however, if exempted worker will be required to mask and undergo weekly COVID-19 testing.)
  
  The position for which you are applying may be required to adhere to any applicable State or County Order. You will receive notification of any requirement as it applies to a position.
  
  EMAIL NOTIFICATION
  Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
  NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
  Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with “governmentjobs.com” and “ocgov.com.” If your email address should change, please update your profile at www.governmentjobs.com.
  
  FREQUENTLY ASKED QUESTIONS
  
  Click here for additional Frequently Asked Questions.
  
  For specific information pertaining to this recruitment, contact Cindy Silva at cynthia.silva@ssa.ocgov.com or (714) 245- 6216.
  Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
  
  

• About the company

  The Orange County Employees Retirement System administers retirement and disability benefits to eligible employees and beneficiaries.

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