Employer Industry: Legal and Tax & Accounting Services

Why consider this job opportunity:
- Flexibility to work from anywhere for up to 8 weeks per year
- Comprehensive benefits package including flexible vacation and mental health days
- Opportunities for career development and growth through continuous learning and skill development
- Supportive workplace culture focused on inclusion, belonging, and work-life balance
- Chance to make a real-world impact by helping clients pursue justice and transparency

What to Expect (Job Responsibilities):
- Respond to incoming calls, emails, and live chats, providing satisfactory solutions to customer queries
- Assist customers in locating content and recommending appropriate search strategies
- Act as a liaison between customers and internal teams, escalating issues and sharing feedback
- Participate in product training and stay updated on new product enhancements and legal trends
- Ensure accurate documentation of customer interactions in the customer relationship management system

What is Required (Qualifications):
- A recognized Common Law or Civil Law degree from a Canadian university or equivalent Canadian accreditation is preferred
- 1 to 2 years of legal and/or accounting experience
- Proficiency in English and French (speaking, reading, and writing)
- Strong customer focus with excellent communication and interpersonal skills
- Ability to work independently and manage multiple tasks in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Knowledge of Canadian tax law and/or Canadian accounting
- Exceptional research and writing skills
- High adaptability to new technologies and genuine interest in AI adoption

#LegalServices #CustomerSupport #CareerGrowth #FlexibleWork #InclusiveCulture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.