• Job Description

  Req#: 2309898

  As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

  I. Job Summary

  The Researcher collaborate with Engineers, Designers and Content Creators to connect the dots between customer insights and digital experiences.

  This role is responsible for conceiving and conducting multi-method user research initiatives, working in tandem with UX and UI designers.

  II. Essential Duties and Responsibilities

  • Advocates for the customer and user; take initiative in identifying UX gaps throughout WM’s digital experiences and work with product teams to prioritize improvements
  • Conducts generative research that informs WM’s digital product strategy including but not limited to field work, interviews, surveys, heuristic evaluations, and A/B tests/experiments
  • Collaborates with other researchers on research methods and priorities
  • Coordinates testing efforts on products throughout their lifecycle such as usability testing, 1:1 interview, group interviews, and surveys
  • Works closely with partner teams (product design, engineering, product management, analytics) to understand their goals and devise methods to integrate various customer insights throughout product development lifecycles
  • Synthesizes design research and user insights in a compelling, creative, and actionable way for audiences ranging from fellow design teams to C-level executives
  • Asks smart questions, take risks and champion new ideas; thrive in a fast-paced, hands-on environment

  III. Qualifications

  The requirements listed below are representative of the qualifications necessary to perform the job.

  A. Education and Experience

  • Education: Bachelor's degree (accredited) in the field of Interaction Design, Information Design, Interface Design, Human-Computer Interaction or a similar area of study, or in lieu of degree and High School diploma or GED (accredited) and 4 years of relevant experience required.

  • Experience: 3 years of design research and UX design experience (in addition to education requirement).

  B. Certificates, Licenses, Registrations or Other Requirements

  • None required.

  C. Other Knowledge, Skills or Abilities Required

  • A solid grasp of user-centered design (UCD)

  • Ability to plan and conduct user research, including but not limited to user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility evaluations

  • Expertise in standard UX software such as Sketch, Adobe XD, Axure, InVision, etc.

  • Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and stakeholders.

  • Excitement about collaborating and communicating closely with teams and other stakeholders via a distributed model

  • Passionate about resolving user pain points through elegant design

  • Open to receiving feedback and constructive criticism

  • Enthusiasm for all things UX and other areas of design and innovation

  • Research and showcase knowledge in the industry’s latest trends and technologies

  V. Work Environment

  Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

  Benefits
  At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

  If this sounds like the opportunity that you have been looking for, please click "Apply.”

  
  

• About the company

  Waste Management, Inc. is an American waste management, comprehensive waste, and environmental services company in North America.

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