Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Job Description

A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call.

What does a Customer Service Reservation Agent do?
• Assist our guest and travel agents with their vacation needs via inbound calls
• Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels
• Answer inquiries pertaining to the resorts’ amenities, services, and policies
• Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc.

Job Requirements

• 1+ years of related experience preferred
• Fluent English speakers
• HS Diploma/GED or equivalent required
• Passion to provide a great customer experience

Benefits

• Work remotely
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts
• Daily meal allowance
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs