• Job Description

  Req#: oq2enfwN?nl=1

  Reservation Clerku00A0
  Full-time employment opportunity with a dynamic and multi-faceted resource for economic development in the St. Louis region.u00A0
  About Usu00A0
  u00A0u00A0 Since 1950, we have partnered with private and public organizations on hundreds of projects that have created thousands of jobs on both sides of the Mississippi River.u00A0 u00A0u00A0 BSD operates with a focus on making a positive impact on the region and the nation, better connecting the Bi-State area to the rest of the world. We are impacting neighborhoods, large and small, in Illinois and in Missouri, with investments that are shaped by our unique perspective of the region and its potential .u00A0 u00A0u00A0
  Why Work Hereu00A0
  Work for a company that strives to make a positive impact in the region Earn competitive salary Wellness program that provides free health screenings Free MetroLink and MetroBus access Medical, Dental, Vision coverage effective on your 1st day 4 weeks earned PTO Your Birthday is a floating holiday Company sponsored 401k plan Employee assistance program Bi-State Development is an eligible employer the for Public Service Student Loan Forgiveness program Tuition Reimbursement Available u00A0 u00A0 u00A0u00A0 u00A0u00A0
  The Roleu00A0
  u00A0u00A0 Ensure the efficient transportation reservation of Metro Paratransit customers through the use of computer software as well as assisting customers with service issues.u00A0
  Responsibilitiesu00A0
  Assist customers with service requests, reservations, cancellations, complaints and various trip-related issues. Establish efficient routing and scheduling for customers using telephone and specialized computer software. Comply with transportation contractual agreements for Medicaid and DMH clients, and numerous other private contracts. Print and prepare driver paddles for service Knowledge, Skill s , & Abilitiesu00A0 u00A0u00A0 u00A0u00A0 Extensive knowledge of street geography and metropolitan St. Louis, as well as St. Louis County. Knowledge of automated reservation and scheduling systems, map book usage, and use of Metro multi-modal transportation systems. Knowledge of personal computers, Windows 2013 environment, and Office 2013 programs. Touch typing at least 30 words per minute. u00A0 u00A0 Ability to recognize service zones and apply Metro fare structure and policies and procedures. u00A0 Ability to work rotating shifts. u00A0 u00A0 Ability to maintain an effective working relationship with u00A0 Paratransit staff, the general public, and various service agencies, caseworkers, and outside providers. u00A0 u00A0 Ability to communicate effectively, both orally and in writing. u00A0 u00A0 Ability to work under stressful conditions while answering a high volume of phone calls. u00A0 u00A0 Ability to analyze and make decisions and problem-solve for customers. u00A0 u00A0 Ability to maintain confidentiality of sensitive customer and driver information. u00A0u00A0 Educationu00A0 Experienceu00A0 Degree: u00A0 High school graduate or equivalent required.u00A0 Years : u00A0 One (1) to Three (3) years.u00A0 u00A0u00A0 Field: u00A0 Customer Service/Administrativeu00A0 u00A0u00A0 u00A0u00A0 Bi-State Development is committed to providing an Equal Employment Opportunity experience for all employees, applicants, vendors and customers with an environment free of discrimination, harassment, and retaliation.u00A0 u00A0u00A0 u00A0u00A0
  u00A0u00A0
  u00A0u00A0
  u00A0u00A0
  u00A0u00A0	u00A0u00A0
  u00A0u00A0	u00A0u00A0
  u00A0u00A0	u00A0u00A0
  u00A0u00A0
  u00A0u00A0

  u00A0u00A0

  u00A0

• About the company

  Bi-State Development is an interstate compact agency existing pursuant to an agreement between the states of Missouri and Illinois and created by an act of the United States Congress. Our business operations include the Gateway Arch Riverfront, Metro T...

Notice