• Job Description

  Req#: RESER036118

  Uniquely located in the heart of Honolulu, guests have the convenience of the city outside their front door yet surrounded by the beauty of the island through stunning ocean views. At Renaissance Honolulu, we invite you to embrace adventure and embark on a journey beyond the ordinary.

  At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard
  to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

  We are looking for our next great team member to join us on our Reservations team. We are committed to providing you with:

  We are committed to providing you with:

  • Excellent compensation package. ( Salary Range $70,000 - $75,000 Annually)
  • An exceptional benefit plan for eligible associates and your family members.
  • 401K matching program for eligible associates.
  • Discounts at our Crescent managed properties in North America for you and your family members.
  • Discounts at Marriott properties worldwide for you and your family members.

  Here is what you will be doing each day:

  • Promote team spirit and encourage excellence in telephone sales and service performance among all front office staff.
  • Ensures the maintenance of accurate reservations records and at the same time ensures that employees are completing all assigned duties as well as following all established hotel / department policies.
  • Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms, ensure the highest level of meeting planner and guest satisfaction whilst maximizing room inventory and ADR.
  • React to changes in phone volume while performing within the departmental budget
  • Conduct meetings on policy changes, new promotions and new procedures.
  • Responsible for loading and maintaining rates, packages and tracking codes in the Property Management system.
  • Responsible for regular monitoring of room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities.
  • Effectively control high occupancy and oversold dates to ensure minimal guest “walks” and to maintain hotel profitability.
  • Complete data entry required for monthly performance results.

  • Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions and/or any condition that would otherwise alter the current selling strategies, relative to transient business.
  • Must be a good communicator and ability to create good working relations between reservations sales staff and all hotel departments.

  • Assist Director of Revenue Management with completing the yearly departmental budget and ensure expenses are kept within budget.
  • Requires self-initiative, analytical skills, proficiency in technical areas and customer relations.
  • Knowledgeable and proficient in the area of sales and sales techniques.
  • Requires good time management, organizational skills and the ability to work well under pressure and manage multiple priorities.

  Does this sound like you?

  • 2-3 years of experience in a similar positions.
  • Excellent interpersonal and sales skills.
  • Great communications skills both verbal and written.
  • Marriott brand experience preferred.

  Our differences are what makes us great:

  At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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