Reservations Representative (Bilingual)

Bluegreen Vacations has grown to become a leader in vacation ownership with 70+ resorts and 210,000+ owners at unique resort destinations across the U.S., Caribbean, and Bahamas. Bluegreen Vacations provides spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one. At Bluegreen Vacations, our purpose is to SHARE HAPPINESS by providing our owners and guests with a great vacation experience and lasting vacation memories. Bluegreen Vacations is also the Official Vacation Ownership Provider for Bass Pro Shops® and Cabela's®, Choice Hotels® and NASCAR®.

We're HIRING IMMEDIATELY for Inbound Bilingual Reservations Representatives!

• 8325 SOUTHPARK CIR, SUITE 200 (2nd Floor) ORLANDO, FL 32819
• Sales and/or Call Center experience preferred
• Paid Training!
• Schedule: Monday - Friday, 12:30pm-9pm *(Weekend availability required based on business need)

Compensation: $16/ hour + Commission! (must pass Spanish assessment)

THIS IS AN IN-OFFICE POSITION!!

As a Bilingual Reservation Representative, you will be assisting our guests and owners with planning an amazing vacation. You’ll be a destination expert who will utilize sales techniques to make recommendations to fit the guests needs. You will also use creative problem-solving skills to direct and positively impact the customer experience.

Responsibilities:

• Maximize vacation experiences by utilizing sales techniques to sell additional vacation enhancements, such as – room upgrades, additional nights, attraction tickets and new promotional vacations
• Effectively resolve guest issues by actively listening to their concerns, provide solutions and overcome objections
• Be the subject matter expert and have a thorough understanding of our vacation offers, destinations, details of participation and changes
• Maintain a positive and enthusiastic attitude with guests and peers

Requirements:

• High school diploma or equivalent (GED)
• Strong written, verbal and interpersonal communication skills
• Proficient in speaking and writing in Spanish
• Computer proficient
• 6 months Call Center/hospitality, sales experience preferred
• Must be able to multitask and work in a fast-paced environment, handling multiple systems at once
• Ability to be flexible with work schedule, including overtime, weekends and holidays

Benefits:

• Unlimited Income Potential: You will earn base pay + uncapped commissions!
• Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
• Career Growth: We believe in developing our current talent, we promote within.
• Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
• Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
• Associate use of resorts for personal travel: We believe that vacations make people happier by sharing time together, smiles and memories.
• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!

BGOROSP

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW