Fairmont Hotels & Resorts
Reservations Supervisor
This job is now closed
Job Description
- Req#: REF75253T
- Manage and process room reservations promptly, ensuring accuracy and adherence to established standards and procedures.
- Monitor room availability, rates, and allotments, providing monthly reports on actual materialisation.
- Maintain comprehensive knowledge of all guest rooms, suites, hotel facilities, and services, including their locations, rates, and amenities.
- Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
- Ensure effective inventory control, maintain supply pars, and reorder when needed within budget constraints.
- Train and communicate yield management principles and room inventory control to the reservation team.
- Manage and update all guest booking materials, including vouchers, guarantee letters, and e-mail correspondence.
- Monitor and update room rates, packages, and standardised wording for notes and comments, informing relevant sections of any changes.
- Maintain proficiency in Opera and other reservation software systems.
- Perform other duties as assigned by the Department head and adhere to Reservations Policies and Procedures.
- Minimum of 3-5 years of experience in hotel reservations or front office operations
- Proven supervisory experience in a hospitality environment
- Strong knowledge of reservation systems and property management software
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Demonstrated problem-solving and decision-making skills
- Strong attention to detail and accuracy in data entry and financial transactions
- Knowledge of revenue management principles and practices
Company Description
The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.
Job Description
As a Reservation Supervisor, you will play a crucial role in managing our reservation department, ensuring exceptional guest experiences, and maximizing revenue through efficient booking processes.
Qualifications
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