• Job Description

  Req#: 32527475807

  Located in Danville in the scenic East Bay Area, The Reutlinger Community provides comfortable accommodations and personalized care for up to 180 seniors. Newly renovated to better serve residents, The Reutlinger Community currently offers room and board in specialized Assisted Living, Enhanced Care, Memory Care and Rehabilitation.

  
  

  The Reutlinger Community is staffed by seasoned specialists with decades of experience in senior care and skilled nursing. We offer competitive salaries and benefits, as well as the opportunity to make a positive contribution in the lives of our residents and our community.

  
  

  Position Overview

  The Residential Living Advisor's primary responsibility will be to communicate sales and contractual information, as well as close sales to increase occupancy in accordance with the business and marketing plans. This position will spend a significant amount of time doing outreach in the community; Maintain positive and understanding relationships with all prospective clients and their families; Assist in identifying innovative events and methods to increase visitation of targeted groups; Obtain and maintain knowledge of competitors; Schedule and conduct tours, price structure, screening process, and financial options; Make public presentations and use public speaking skills to sell community.

  
  

  Position Responsibilities include:

  • Effectively nurture potential residents, their family members and other influencers and decision makers as they explore their new amenity rich living options to close sales cycles.
  • Conduct community tours, host various prospect and professional events to increase occupancy and retention in the community.
  • Set, track and achieve monthly sales goals.
  • Develop and maintain strong outreach relationships with medical providers for referral sources.
  • Optimize daily schedules and prioritize tasks to make sure residents are cared for and the key prospects are contacted on time.
  • Advances the sales process by assisting prospective residents, their family members, and/or advisors by making the decision-making process easier through understanding their needs and educating them about how our care services and programs can meet those needs.
  • Responds promptly to every lead source, incoming telephone call or in-person inquiry from all referral sources, prospective residents, and families. Ownership of CRM accuracy and maintenance, and daily outbound calling is required with this position.
  • Coordinates and completes all activities needed for the sales cycle and converting deposits to move-ins, including, but not limited to, visiting the prospect's home, healthcare providers, or other locations and ensuring that the required forms are completed by the prospect's physician, the prospect, and family prior to move-in.
  • Drive traffic to the community through referral development, networking and events. Join networking groups and seek opportunities to present and host events throughout the greater geographic area to create a strong presence and enhance community awareness.
  • Implements the marketing plan created by the Residential Living Sales Manager which includes: participation (as needed) through all phases of the Life Plan/CCRC membership, Lodge sales and move-in process, special events, promotional strategies, community relations, presentations, etc.

  
  

  Qualifications

  
  

  Education:

  Minimum two years of college study in sales, health or human services required (or equivalent professional experience). Bachelor's degree in related field preferred.

  
  

  Training and Experience:

  At least three years' experience in sales with a proven sales or promotion track record. Ability to build effective relationships and close sales. Designing presentations, public speaking and marketing retirement housing concepts to community groups preferred. Computer literacy required with specific software familiarity with Microsoft Office and CRM databases.

  
  

  Job Knowledge:

  Knowledge of healthcare of older adults and delivery of services to that population. Demonstrated knowledge of sales techniques and strategies.

  
  

  The final candidate must successfully pass The Reutlinger Community's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test, and health screen with or without back evaluation depending on position.

  
  

  The Reutlinger Community is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• About the company

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