• Job Description

  Req#: 435701
  Position Purpose:
  The associate in this position takes inbound communication from both internal and external customers via telephone, letters, e-mail and/or social networks. Provides excellent customer service via active listening and professional communication. Identifies, categorizes and resolves root causes of customer issues including technical support on installations and parts inquiries. Identifies problems that he/she cannot resolve and escalates them to appropriate leader within the department. Takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available.
  
  Key Responsibilities:
  • 80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.
  • 20% Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.
  
  Direct Manager/Direct Reports:
  • Supervisor Customer Care
  • 1. No direct responsibility for supervising others.
  
  Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.
  
  Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  
  Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  
  

• About the company

  The Home Depot, America’s home improvement retail leader, helps customers and Associates build success every day – and not just in our 2,200+ retail stores. Thousands of talented can-do people build amazing futures in field and corporate positions.

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