Foxwoods Resort Casino
Resort Call Center Host
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Job Description
- Req#: RESOR002872
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing professional, outstanding quality of guest service and polished, unparalleled service to all VIP and Casino guests and their affiliates. Responsible for replying to e-mails, providing accurate information to guest through guest interaction on Foxwoods website. Assists in the training of new staff members. High school diploma or GED as well as one (1) year of VIP representative experience and/or one (1) year Call Center experience and/or one (1) year Concierge and must possess Sales experience. Computer and phone experience preferred. Must possess the ability to multitask proficiently while promoting the Quality Assurance culture and maintain an 85% Quality Assurance Performance level. Must possess the ability to build relationships with guest which will result in repeated sales/business. Must have the ability to handle high call volume. Required to become proficient with department-specific computer systems. Must possess well developed guest service technique, negotiating skills necessary for resolution of guest inquires, a clear, pleasant speaking voice and good hearing to ensure effective telephone communication. Position requires confined sitting 95% of the time, telephone communication and computer keyboarding 90% of the time.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
Foxwoods Resort Casino is a hotel and casino complex owned and operated by the Mashantucket Pequot Tribal Nation on their reservation located in Ledyard, Connecticut.
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