• Job Description

  Req#: R1142960

  Job Description:

  Resource Planning Analyst

  Manchester or Staines

  Flexible / Hybrid working options (e.g. up to 3 days WFH)

  Permanent

  £27.5k - £34.5k depending on experience + bonus + fantastic benefits

  Full time: 37.5 hours per week

  Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world

  Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

  Role Overview:

  As Resource Planning Analyst you will provide effective and relevant working patterns, schedules and forecasts which align to the business principals, requirements and objectives of stakeholders. You will provide central management of schedule changes and the delivery of planning outputs which help managers to make operational decisions

  What you’ll do:

  · Apply and recommend effective Resource Planning processes and practices to deliver successful outcomes for customers and stakeholders

  · Design and develop effective timely schedules and working patterns, forecast, responses, subject matter advice and planning outputs

  · Act as Subject Matter Expert to help mitigate or resolve risks to the delivery of conduct risk measures, business objectives and financial targets

  · Co ordinate effective communication methods between the resource planning function, wider planning team, operational teams and other functions

  · Develop and maintain strong, successful relationships with both internal and external stakeholders

  What you’ll bring:

  · Be able to demonstrate practical experience using a Workforce management system as an administrator such as NICE IEX or Verint

  · Proven track record working as part of a contact centre team, ideally with an understanding or operational drivers eg: AHT, shrinkage etc

  · Hold an excellent ability to manage differing workloads and work to specific deadlines

  · Possess first class stakeholder management skills

  · Substantial experience analysing large sets of data, identifying trends and highlighting important details to help stakeholders make business decisions

  · Be an expert communicator, articulating complex message at all levels of the organisation

  · Hold excellent MS Office skills, particularly in Excel

  Why Bupa?

  We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

  Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

  · 25 days holiday, increasing through length of service, with option to buy or sell

  · Bupa health insurance as a benefit in kind

  · An enhanced pension plan and life insurance

  · Annual performance-based bonus

  · Onsite gyms or local discounts where no onsite gym available

  · Various other benefits and online discounts

  Time Type:

  Full time

• About the company

  Bupa's origins and global headquarters are in the United Kingdom.

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