Service Manager (Assistant Manager, Hospitality Manager)

At Red Robin we’ve been serving up awesome American food and bottomless fun for over 50 years! Here we create memorable moments connecting family, friends, and fun. Here we serve gourmet burgers better than anyone else. Here you’re empowered to do whatever it takes to create a smile. We treat our own with the same care that we treat our Guests. We are the place that feels like coming home. YUMMM!

Our Service Managers, champion unbridled hospitality. They're responsible for ensuring seamless day-to-day front of house (FOH) operations, with an unwavering commitment to excellence.

What's In It For You:

• Flexible work schedules

• Paid time off

• Comprehensive training program

• Share in the financial success of your restaurant with an achievable, regularly paid bonus program

• 401k savings plan plus a company match with immediate vesting

• Health, vision, and dental insurance plans

• Referral bonuses for bringing new members to our team

• Free shift meal and 50% discount on Red Robin food for your family

• Closed on Thanksgiving and Christmas!

What You’ll Do:

• Take ownership of specific FOH operations and tasks, driving success in designated areas delegated to you by the Managing Partner.

• Continuously learn and passionately share Red Robin standards and culture with all team members.

• Drive continuous learning and growth opportunities for the team.

• Excel at executing all FOH functions and proficient at BOH functions in order to supervise team members.

• Assist in hiring, onboarding, and developing new team members

• Execute successful shifts while planning meal and rest periods, putting aces in place, and reaching labor goals.

• Monitor catering orders and support team members as they prepare those orders..

• Prioritize guest satisfaction and handle concerns professionally.

• Ensure compliance with food safety and security procedures

Qualifications:

Required

• Must be 21 years of age

• At least one year of leadership experience in a restaurant setting

• Open Availability (including but not limited to nights, weekends, holidays)

• Reliable transportation

• Able to obtain required certifications/permits as required by state/local law

• Working knowledge in Microsoft Excel, Outlook, Word, etc.

Preferred

• Experience with Workday, Aloha, NBO, and Hot Schedules

• Back of House (BOH) knowledge

• P&L knowledge

Red Robin is an Equal Opportunity & E-Verify Employer