• Job Description

  Req#: R000080518

  Welcome to Warner Bros. Discovery… the stuff dreams are made of.

  Who We Are…

  When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

  From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

  Fantastic opportunity to join Platform 9 ¾ at our Harry Potter Store in Kings Cross Station as our new Retail Assistant. Do you have experience in a retail, customer service or visitor focused environment? Apply today!

  
  Your New Role...
  To work as part of the sales team to provide each customer with an optimum level of customer service, and to ensure the retail store meets sales targets. Maintain visual standards and support effective stock management.
  
  Your Role Accountabilities...

  • Provide and continuously develop your product knowledge

  • Replenishing stock and maintaining high standards of merchandising and housekeeping.

  • Displaying good listening skills, identifying customer needs and responding to them quickly.

  • Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.

  • Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.

  • Confidence to engage with groups of customers at a time and relay product information in an enthusiastic and entertaining manner.

  • Engaging with customers on photo opportunities outside the shop.

  Qualifications & Experiences...

  • Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)

  • Selling skills - proactively seeks out opportunities to increase sales.

  • Able to communicate clearly and confidently with the public.

  • Able to use own initiative.

  • Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

  Please note:

  • Due to the adaptive nature of this role flexibility is required to suit the needs of the business.

  • Roles within the retail team will include working on our tills, interacting with customers and replenishing our shelves. All Retail Assistants will need to work across all these functions at different times.

  • Flexibility to be able to work 40 hours a week on a shift pattern, we have a variety of contracted hours to offer.

  Business Unit Overview:

  Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. It also owns Set, Lighting and Rigging - a rentals division, WB De Lane Lea - a post-production facility and Leavesden Park - a contemporary office complex. It is the only Hollywood owned studio of its calibre to be operated in the UK. On site at WBSL, is Warner Bros. Studio Tour London – The Making of Harry Potter (the Tour) which is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 13 million visitors since opening in 2012 and features three retail stores with merchandise celebrating the Harry Potter film series.
  
  In December 2018, WBSL acquired the Platform 9 ¾ group which sells Wizarding World merchandise, souvenirs, and collectibles.
  
  Alongside the other owned and operated retail businesses of Warner Bros. (including the Tour, and a Flagship Store operation), the Platform 9¾ Group continues to grow. This includes proposals for new shops, designing and developing exclusive product, expanding ecommerce operations, and exploiting new areas of commercial development.

  Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

  How We Get Things Done…

  This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

  Championing Inclusion at WBD

  Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

  If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

• About the company

  WARNER BROS. is a global leader in all forms of entertainment and their related businesses across all current and emerging media and platforms. A WarnerMedia Company, the fully integrated, broad-based Studio is home to one of the most successful collections of brands in the world and stands at the forefront of every aspect of the entertainment industry from feature film, television and home entertainment production and worldwide distribution to DVD and Blu-ray, digital distribution, animation, comic books, video games, product and brand licensing, and broadcasting.

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