• Job Description

  Req#: 25021589

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  Job Description:
  This job is responsible for managing overall team performance. Key responsibilities include overseeing day-to-day activities of employees, managing risk, and driving operational excellence. Job expectations include conducting performance reviews, hiring, onboarding and team retention.

  This job is responsible for leveraging the incumbent's significant credit assistance product and process knowledge, and coaching capabilities, to provide daily supervision and meet the team's performance and quality metrics. Key responsibilities include understanding how other operational areas of the organization impact performance.
  
  Responsibilities:

  • Schedules and monitors workflow, provides coaching feedback, and resolves complex client issues
  • Ensures compliance with federal laws and company guidelines in order to minimize losses and ensure legal compliance
  • Leads division-wide projects that may include other team managers and individual contributors beyond direct reports
  • Manages some Risk and Credit functions such as pre-charge-off, charge-off, or a lending function that impacts profitability as needed
  • Inspects and evaluates employee results, ensures coaching is implemented, and focuses on the key behaviors that drive desired results
  • Drives key performance metrics with individuals and teams and builds foundational routines through identifying, coaching, and inspecting

  Managerial Responsibilities:
  This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  • Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
  • Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
  • Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
  • Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
  • People Manager & Coach: Knows and develops team members through coaching and feedback.
  • Financial Steward: Manages expenses and demonstrates an owner’s mindset.
  • Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
  • Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

  Skills:

  • Coaching
  • Customer Service Management
  • Customer and Client Focus
  • Issue Management
  • Performance Management
  • Active Listening
  • Decision Making
  • Inclusive Leadership
  • Talent Development
  • Analytical Thinking
  • Drives Engagement
  • Hiring and Onboarding
  • Process Performance Measurement
  • Risk Management

  Required Qualifications:

  • 2+ years Leadership or Management experience in the financial industry
  • Flexible to meet varying hours/days, when necessary
  • Ability to motivate and drive results
  • Excellent time management skills
  • Demonstrated excellent written and verbal communication skills
  • Attention to detail with demonstrated ability to successfully achieve department goals
  • Demonstrated strong organizational skills and experience using PowerPoint and Excel
  • Ability to work effectively in a high demand environment with changing priorities
  • Demonstrated ability to guide associates and business partners through process & operational initiatives

  Desired Qualifications:

  • Previous Process or Operations experience
  • Demonstrated team player with the ability to work independently

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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