• Job Description

  Req#: 238720

  Please note this role is hybrid working and can be based from any of our offices in London, Coventry or Manchester.

  In a nutshell

  As a Retail Governance and service Delivery Coordinator, you will ensure that through our Retail Governance process and cross-functional meetings/process, all new retail activities land with the correct sign off across all channels. Also manage the day-to-day interactions with relevant suppliers and resolve retail queries relating to these contracts.

  What you need to do

  • Coordinate Retail Governance meetings, ensuring that the process is transparent, including publishing of agendas, actions and with next steps.
  • Ensure new activities are signed off by all relevant business areas before they are added to the Activity app and subsequently communicated to retail teams.
  • Liaise with the Activity Planners to help identify suitable stores for activities based on store workload and characteristics.
  • Support and where necessary, challenge stakeholders through an effective stakeholder management process.
  • Ensure that all team communication channels e.g. team contact details, team email inbox and online content is kept up to date and accessible by relevant stakeholders.
  • Ensure database is updated in line with current and future business requirements from information provided from all SSC colleagues and third parties which provide input into the governance process.
  • Respond to the need of retail colleague queries relating to process or service.
  • There will be a requirement for multi-skilling and support of the other C4 roles across the wider team e.g. weekend working, holiday cover.
  • Support or lead on projects relating to the agreed suppliers to improve performance or drive cost savings.

  What you need to know and show

  • Strong written and verbal communication skills to our stores and suppliers including grammatical accuracy.
  • Good working knowledge of retail, preferably gained from a store management role
  • Evidence of working within and across teams with good interpersonal skills
  • PC skills – Strong working knowledge of Microsoft Office 365
  • Planning/Project Management experience desired but not essential
  • Organisation and planning skills
  • Ability to impact and influence at all levels.
  • Good analytical skills
  • Good interpersonal skills with a good degree of self-confidence and service level management
  • Ability to work on own and within a team.
  • Confidentiality at the highest level
  • Be able to cope with pressure whilst meeting tough deadlines and demonstrating the correct behaviours, without losing the attention to detail required across all platforms.

  What decisions I can make including budget

  • Prioritising own workload.
  • Sending reports or communication to stores and central teams.
  • Challenge and support stakeholders.
  • Escalate supply/service issues relating to relevant suppliers.

  Support we will provide

  • Retail Governance and Service Delivery Manager.
  • JS Tech Systems.
  • Activation Managers.
  • Colleagues across the Store Support Centres.
  • Procurement and Finance colleagues.
  • Supplier support teams.
  • Supplier Systems.

• About the company

  Shop online at Sainsbury's for groceries, clothing, homewares, electricals, financial services and more. Together we’re helping everyone eat better.

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