Valentino
Retail Operation Intern
This job is now closed
Job Description
- Req#: 9632
- Act as the first line of contact for stores in support in managing, processing & resolving after sales client inquiries
- SAP complaint management/compliance
- Assisting with auditing Stores After Sales Inbox
- Assisting with creating content for Aftersales training and Retail Newsletter
- Procurement of spare parts from NY Corp./ (submitting/distributing orders for all Retail stores)
- Customer Care & HQ Team
- Supporting
- Ensure authorized repair vendors provide consistent and proper service on all repairs
- Record and report defects seen from HQ offices
- Partner with Stock & Ops managers to process monthly damages
- Classification of Damages
- Support & submit quality claims of defective/damaged merchandise for Retail, report timely feedback to HQ Teams
- Classification of Defects
- Research and validate purchase history of customers requesting After Sales service
- Conduct site visits alongside with the Afte Sales Coordinator (NY Metro Stores)
- Experience in Retail or Customer Service related roles
- Working knowledge of SAP Retail and Microsoft Office,
- Strong Organization, Verbal and written communication, Time management
- Assist with running bi-weekly store scheduling report and reaching out to stores/retail management for scheduling updates.
- Assist with publishing bi-weekly aged outbound/inbound delivery report
- Collect and publish monthly store hour updates to various platforms to maintain accuracy
- Assist with running no-core SOH on a weekly basis and placing no-core orders as needed.
- Experience in Retail or Customer Service related roles
- Working knowledge of SAP Retail and Microsoft Office,
- Strong Organization, Verbal and written communication, Time management
WHY WORK FOR VALENTINO
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
WHAT WE BELIEVE IN
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WHO WE ARE LOOKING FOR
A Retail Operations Intern to support our Corporate Retail team with daily task and processes. The ideal candidate needs to be NYC based and being on-site is required. As well have custoomer service experience and understanding retail sales. The intern will gain on the job training and experience working in a corporate environment. The internship is a paid, and it will last from 6 months
Overview:
The Retail Operations Intern will ennsure customer satisfaction after purchase and assisting with further services in any cases of product concern, including but not limited to: repair & maintenance care, assistance with defective products, alteration fabric requests, monogram & hot stamping personalization service. Supporting the North America Stores (DOS) and ensuring compliance with SAP After Sales complaint module, handle escalated customer complaints and inquiries in partnership with Store managers, NY Corporate + HQ Teams. Must have strong problem solving and effective communication skills to diffuse and appease customer complaints in line with company policies, as well as meticulous organization & technical aptitude for ticket management.
PRIMARY RESPONSIBILITIES
After Sales Service & Management
Spare Parts Management
Customer care/ASM Team
PRIMARY RESPONSIBILITIES
Quality Control
Reporting
Retail Store support
QUALIFICATIONS
RETAIL OPERATIONS
PRIMARY RESPONSIBILITIES
Operations Reporting
Store Hour Updates
Store Supply Management
QUALIFICATIONS
Hourly Rate: $16-$17 ( subject to change and based on experience)
HOW WE ARE
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
About the company
1929121 Valentino SpA is an Italian luxury fashion house founded in 1960 by Valentino Garavani and part of Valentino Fashion Group.